Conversation Design Institute

Companies around the world are looking for conversation designers, a rare breed of people that helps them advance communication between people and AI. That's where we help!

Conversation Design Institute teaches a human-centric workflow that has proven itself to organisations around the world. We work closely with tech partners, agencies and other key players in the industry. With this support, Conversation Design Institute is well on its way to becoming the number one platform in conversation design.

Become a certified professional, join one of our online courses, or work with our experts.

Business Development Specialist

Scaled Sales 

Good business coaches are there to help you see the blind spots and serve as your compass to make sure you are heading in the right direction. A business coach serves as an important objective third party to regularly check in to make sure that you are on the most direct path to your ideal destination. Oftentimes, the biggest hurdle to success is that you don't know what you don't know. You can't Google your way out of a problem that you aren't sure how to articulate—or worse, how to anticipate.

One pro for hiring a business coach for yourself is that it allows you to get constructive criticism from someone that doesn’t necessarily know you. 

A business coach is more like a person you're accountable to. No matter what level of success you have attained, there is a tendency to stay in your own lane and not observe habits and patterns that have been successful for others. A strong business coach can help increase awareness of methods and keys to success that have worked for other people and may be analogous to your own situation. 

One of the best investments you can make is in yourself. If you find yourself struggling in your professional career, or desire to increase your sales or improve your business relationship, then a business coach is an invaluable asset. One of the major advantages of having a coach or mentor is that they help you navigate through challenges and meet personal goals with their insights.


Steve Jobs once said, "We hire smart people so they can tell us what to do." Where, if not coaching, could this apply to more? 

One of the biggest benefits of hiring a business coach is that they will help you stay on the right track. Building a business is tricky, especially if you're a startup. It's also very easy to get distracted by all the opportunities that come your way, but you can't possibly do it all. The key is setting the goals, developing the action plan on how to reach these goals and executing to make them happen.

Business Consultant

Yell 

Senior Sales Manager

Fingo - AMi

Digital Strategy Director

As a Business Development Specialist at Conversation Design Institute (CDI), I help organizations around the world create human-centric AI Assistants, such as chatbots and voice assistants. 

At CDI, I work closely with tech partners, agencies, and other key players in the industry to offer high-quality e-learning programs and live sessions for teams and individuals. I have trained hundreds of professionals in strategy, design, and development for AI Assistants, using our proven workflow and best practices.

My goal is to empower more people to design, deploy, and manage valuable conversational experiences.

Such an amazing couple of days, I attend events like this pretty regularly and I am of course biased with this one. 

But it really did hit different, the venue was out of this world, not just because the staff were amazing but because it was already a vetee of excellence that prided itself on creative education. 

The after party venue was the most stunning venue I’ve ever stepped foot in for a networking event. Hands down. 

The food every day was stunning, and that’s before you get to the dinner which was the greatest tapas meal I’ve ever eaten. 

Then the talks, oh the talks. So much content, so much value, so many perspectives. People coming at similar topics in really unique ways. 

The combination of all of those elements, as well as the weather meant that the points of communication between the sessions were relaxed and free flowing. 

Bravo to everyone involved, an event that is likely to set the bar by an organisation that has being exactly this for years in this industry.

Benjamin Taylor

We help organisations with chatbots and voice assistants train their teams to deliver more human centric experiences

Who do I know at La Salle BCN University?

What impact does AI have on the future of technology?

What is the significance of Generative AI in the tech industry?

🚀 The Beyond Boundaries Global Festival 2024 Recap 🚀

What an enlightening two days at the Beyond Boundaries Global Festival in Barcelona! We're thrilled to have hosted a lineup of stellar speakers from diverse industries, all converging to discuss and shape the future of AI and technology. Here’s a quick recap of some of the insights shared:

Lisa Talia Moretti from AND.digital explored the transition from Tech Ethics in Theory to Practice. Steve Bell of Verint shared strategies on Harnessing the Power of AI for Winning Customer Experiences.
Matt Collier, Senior Industry Fellow at RMIT University FORWARD, discussed Reimagining Frontline Sales Training with a human-centric approach. Neil Linford-Relph from The Design Business addressed Brand Authenticity in the Age of Generative AI.

Hans van Dam, host and CEO of Conversation Design Institute, explored Building Future-Proof AI Assistants and engaged in thought provoking interviews and discussions. 
Our schedule included remarkable talks including Transformative Insights on Mindset and AI by ❄️ Bart Pronk 🧊 in his Deep Breathing session, and AI Implementation Keys by Professor Xavier Vilasis from La Salle BCN University. We also handed out awards for exceptional chatbots across the globe together with botcasters! 

Our day two was filled with more inspiring conversations, workshops, panels and chats in the sun! Gregory Whiteside from HumanFirst touching upon the differences of Prompting and Prompt Engineering, Joaqium Bretcha from ESOMAR sharing his insights of what‘s awaiting us in AI & Gen AI in the future, and Deborah A. from Women in Voice guiding us through the social challenges arising with the boom of AI, just to mention a few, the list of incredible speakers and thought leaders at the Beyond Boundaries Festival goes on! We thank our amazing sponsors, the great speakers and the talented team at La Salle BCN for making this event possible! 🙏🏼

🌟 Teaser for 2025 🌟
Stay tuned as we plan to bring even more innovative discussions and groundbreaking use cases in the next edition. Expect more dynamic speakers, deeper insights, and pioneering solutions as we continue to push the boundaries of what AI can achieve.

📆 Save the Date for BBB25 and join us for another round of impactful conversations and networking opportunities!

#BBB24 #AI #TechConference #Barcelona #GenerativeAI #CustomerExperience #AIethics #FutureOfWork

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Congratulations, thanks for the great overview of the course

What is the Conversation Design Institute known for?

What is the potential impact of large language models on conversational design?

What is a Prompt Designer for Conversational AI?

🎉 Je suis ravi de partager une excellente nouvelle : j'ai récemment obtenu la certification "Prompt Designer for Conversational AI" délivrée par le Conversation Design Institute ! 🏆

Il y a quelques années, je débutais ma formation en tant que "Conversation Designer" auprès du même institut et sous la houlette de Hans van Dam.

Qu'est-ce qui a changé depuis ? L'émergence de ChatGPT, bien sûr ! 😊🤖
Une révolution ? Peut-être, très probablement même... 🌍

Les principes de base demeurent inchangés : un bot est, et restera, un programme qui simule une conversation. Rien de plus, mais surtout rien de moins — il est crucial de ne pas l'oublier. Une conversation mal conçue sera toujours médiocre, avec ou sans ChatGPT. 😓

Cependant, l'arrivée des modèles de langage à grande échelle (LLM) transforme radicalement le paysage : non seulement elle augmente l'efficacité du design conversationnel, mais elle pourrait également révolutionner le domaine en brisant les limites des conversations scénarisées. 💥🚀

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🎉 I am thrilled to share some great news: I have recently obtained the "Prompt Designer for Conversational AI" certification from the Conversation Design Institute! 🏆

A few years ago, I started my training as a "Conversation Designer" with the same institute and under the guidance of Hans van Dam. 

What has changed since then? The emergence of ChatGPT, of course! 😊🤖
A revolution? Maybe, most likely... 🌍

The basic principles remain unchanged: a bot is, and will remain, a program that simulates a conversation. Nothing more, but certainly nothing less—it's crucial not to forget that. A poorly designed conversation will always be mediocre, with or without ChatGPT. 😓

However, the arrival of large language models (LLM) radically transforms the landscape: not only does it increase the efficiency of conversational design, but it might also revolutionize the field by shattering the glass ceiling of scripted conversations. 💥🚀

#conversationalAI #ChatGPT #AI #Certification #ArtificialIntelligence #CareerDevelopment #Certification

Prompt Designer For Conservational AI

Always a pleasure to connect with someone who’s as full of energy and ideas as JD. Thanks for joining us

Why is it important to connect with thought leaders in an industry?

What is the Beyond Boundaries conference about?

Day 1 of the innagural Conversation Design Institute  Beyond Boundaries conference in Barcelona.  Excited to sit with thought leaders in the industry, it’s a packed house! RAIZOR   Hans van Dam    Benjamin Taylor  Conversation Design Institute  #ccai #ai #cdi #bbb24

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