Benjamin Taylor's Linkedin Analytics

The landscape of coding is shifting dramatically. The emergence of AI tools is reshaping the career trajectory for entry-level coders, and it's happening faster than we imagined. For those of us in the tech industry, this is both a challenge and an opportunity. The article highlights a truth we've been seeing unfold: AI isn't just a tool; it's a game-changer. Entry-level coding roles, once a staple in tech, are evolving, and those who adapt will thrive. This isn't just about survival; it's about leveraging AI to enhance our capabilities. Engineers who embrace this change are already reaping the benefits—becoming more efficient and innovative. It's a call to action for all tech professionals: integrate AI into your skill set.

The UK government just launched its AI Playbook, and if you’re in tech, policy, or digital services, you need to pay attention. This isn’t just another “guideline” filled with vague ideas—it’s a real, practical roadmap for how the public sector can build, buy, and use AI responsibly and effectively. The Playbook is built around 10 core principles to ensure AI is used ethically, safely, and in a way that actually delivers value. It breaks down: • How AI should (and shouldn’t) be used in government • The biggest risks around bias, security, and privacy • How to build AI teams, procure AI solutions, and implement them the right way • Real-world case studies showing where AI is already making an impact in the public sector This was built by 50+ AI and government experts, meaning it’s not just theory—it’s actionable guidance designed to scale AI adoption across the public sector without screwing it up. AI is going to be one of the biggest shifts in how governments operate, and the ones that get it right will streamline services, cut costs, and improve public trust. The Playbook is the UK’s blueprint for making that happen. The question is—who else is ready to follow suit? Check it out: https://lnkd.in/eBUW-nKm #AI #ArtificialIntelligence #GovernmentAI #DigitalTransformation #AIPlaybook

Any business leader who hasn’t already engaged with Conversation Design Institute (CDI) in a meaningful way should seriously check this out.

Let me make this simple—marketing isn’t just about creativity anymore. The agencies that win aren’t just making great content, they’re engineering better sales and outreach with AI. Right now, agencies in Asia are flipping the script. They’re not just “using AI”—they’re building entire go-to-market (GTM) strategies around it. And the ones leading this charge? GTM Engineers. These aren’t just tech people or salespeople—they’re the hybrid operators who know how to take AI and make it drive real revenue. Why does this matter? Because hyper-personalization isn’t a buzzword anymore—it’s the game. Agencies that know how to use AI for smarter, faster, and more targeted client outreach are seeing: • Higher engagement • More conversions • An actual competitive advantage And here’s the reality—this isn’t optional anymore. AI-driven GTM is the new standard. Agencies that don’t adapt? They’re going to be playing catch-up while the ones who do dominate the space. So, let me ask you—are your teams actually ready for this shift? Because if they’re not, someone else’s are.

AI isn’t the future of healthcare, it’s already here. And AI agents? They’re about to redefine everything. Right now, AI agents are analyzing data, diagnosing diseases, recommending treatments, and even assisting in surgery. This isn’t science fiction—it’s happening. The hospitals, clinics, and healthcare organizations that figure out how to integrate AI effectively are going to set the new standard for patient care. AI is making decision-making in healthcare smarter and more precise. Doctors and hospitals can now make faster, more accurate choices about treatment plans and resource allocation. Diagnoses are also getting a major upgrade, with AI analyzing medical images and detecting diseases with precision that rivals, or even surpasses, human specialists. Treatment is becoming more personalized, from tailoring medications to assisting in robotic surgeries, making interventions more effective and efficient. AI agents aren’t just working behind the scenes; they are actively improving patient care, supporting healthcare staff, accelerating research, and even helping patients manage their own health from home. But not all AI agents operate the same way. Some work by making instant decisions based on immediate data, while others take a more comprehensive approach, building a full picture of a patient’s condition over time. Some agents focus on achieving specific health outcomes by adjusting their actions accordingly, while others weigh multiple factors—like risk, cost, and effectiveness—to determine the best course of action for treatment. However, AI isn’t perfect. One of the biggest challenges right now is bias in AI models. If these systems aren’t trained properly, they can reinforce healthcare disparities, leading to ethical and legal challenges. The organizations that solve this problem first will be the ones leading the AI revolution in healthcare. AI agents aren’t here to replace doctors, but they are making them better. The healthcare providers that embrace AI now will deliver better care, improve outcomes, and scale their operations faster than ever. The ones that ignore it will be left scrambling to keep up. This shift is happening now. The only question is—is your organization ready to adapt?

The 2nd edition of AI Agent Frontier just dropped, and if you’re serious about staying ahead in AI, this is a must-read. This week, Jurgen Gravestein dives into multi-agent systems—how AI agents interact, collaborate, and evolve to create smarter, more autonomous workflows. If you’re working in AI, automation, or just want to understand how these systems are reshaping industries, this is the insight you need. What makes this newsletter different? It’s 100% signal, zero noise. ✅ Curated articles (never more than three) ✅ A video explainer to break it down ✅ A research paper of the week so you stay ahead of the curve Last week’s edition hit 400+ subscribers—and it’s just getting started. If you want to keep up with the latest in AI agent technology, this is where you need to be. Check it out and subscribe here: AI Agent Frontier #2: Multi-Agent Systems #AI #AIagents #MultiAgentSystems #ArtificialIntelligence #Automation #FutureOfAI

Healthcare is on the brink of a revolution. AI is the catalyst. From diagnosis to patient engagement, AI is reshaping every aspect of healthcare. Here's how you can harness AI for a healthier future: Personalised Patient Care → AI algorithms can analyse vast amounts of data to create customised treatment plans. → This means more precise diagnoses and tailored treatments. Streamlined Operations → AI can automate mundane tasks, freeing up healthcare professionals to focus on patient care. → Think of AI as your virtual assistant, handling scheduling, data entry, and more. Improved Patient Outcomes → Predictive analytics can identify potential health risks before they become serious. → Early intervention can prevent complications and reduce hospital readmissions. Advanced DecisionMaking → AI can process and analyse complex medical data faster than any human. → This supports doctors in making informed, evidencebased decisions. Enhanced Patient Engagement → Chatbots and virtual assistants can provide 24/7 support, answering patient queries in realtime. → This leads to more informed and satisfied patients. Compliance and Security → AI can help ensure that patient data is stored and processed in compliance with regulations like HIPAA. → AIdriven security protocols can protect sensitive health information from cyber threats. Continuous Learning and Improvement → AI systems learn from every interaction, constantly improving their performance. → This means better accuracy and efficiency over time. The future of healthcare is bright with AI. But it's not just about technology. It's about transforming patient care, improving outcomes, and making healthcare more accessible. Ready to integrate AI into your healthcare strategy? Start today, and be a part of the future.

AI Chatbots Are Changing the Game in Customer Service AI chatbots are reshaping customer service in ways that actually move the needle. Businesses are using them for order tracking, appointment scheduling, and instant support, cutting wait times and boosting customer satisfaction without the overhead of traditional call centers. But not all chatbots deliver real value. The companies that are winning with AI aren’t just installing a bot and calling it a day. They’re setting clear goals, choosing the right tech partners, and continuously training their AI to get better over time. The future of customer service isn’t just AI, it’s the right mix of automation and human expertise. Businesses that get this balance right will scale faster, offer consistent and personalized experiences, and keep customers coming back. This shift is happening now—is your business keeping up? #AI #CustomerService #Automation #Chatbots #BusinessGrowth

Epic Systems is making waves with their foray into agentic AI. Post-operative care has long been a challenging area for healthcare providers. Traditional methods struggle with scalability and personalisation. Enter agentic AI. By leveraging this technology, Epic aims to facilitate high-touch, scalable interactions that could redefine patient recovery experiences. Imagine a world where every post-op patient gets personalised attention, without overwhelming healthcare resources. As someone who champions the transformative power of conversational AI, I wholeheartedly agree with this approach. It's a compelling case of technology improving human outcomes.

The European Chatbot & Conversational AI Summit in Edniburgh is next week, will you be there? Conversational AI is evolving fast, and if you’re serious about building AI-powered experiences that actually deliver results, this is the event to be at. Next week, I’ll be attending The European Chatbot & Conversational AI Summit—a gathering of industry leaders, AI experts, and business innovators all focused on one thing: how to make AI assistants smarter, more effective, and truly customer-centric. We all know chatbots aren’t just about automation anymore—they’re about creating seamless, high-impact conversations that drive engagement, sales, and customer loyalty. But here’s the problem: Most businesses still aren’t using AI to its full potential. That’s why I’m looking forward to: ✅ Diving into real-world AI strategies that move beyond basic automation ✅ Exploring best practices in training, auditing, and optimizing Conversational AI ✅ Connecting with like-minded professionals who are shaping the future of AI-driven customer experiences If you’re attending, let’s connect! Always happy to talk AI, business growth, and how we can push the industry forward. See you in Edinburgh #ConversationalAI #Chatbots #AIInnovation #AIChatbots #BusinessGrowth #TheEuropeanChatbotSummit

Apple's much-anticipated AI-enhanced Siri might not land as soon as we hoped. As a professional in conversational AI, I find this delay intriguing and somewhat expected. Developing robust AI solutions isn't just about innovation; it's about ensuring that the solution can seamlessly integrate, enhance user experience, and maintain privacy. Apple's cautious approach, though sometimes frustrating, ensures that when these features do arrive, they will likely be worth the wait.

AI is evolving fast, and AI agents are at the forefront of this transformation. But here’s the problem—most people still don’t fully understand what they are, how they work, and why they’re about to disrupt entire industries. That’s exactly why Jurgen Gravestein is launching AI Agent Frontier, his phenomenal newsletter that cuts through the noise and breaks down the future of AI agents in a way that actually makes sense. In his first edition, “Demystifying Agents,” Jurgen lays the groundwork for understanding AI agents, their capabilities, and what they mean for businesses. If you’re in AI, automation, or business strategy, you need to be paying attention to this shift. Check out the first issue here: AI Agent Frontier #AI #AIagents #Automation #FutureOfWork

AI is levelling up the gaming world! 🎮 Sony's latest move to integrate AI with PlayStation characters is a game-changer that could redefine interactive experiences. Imagine characters that adapt to your play style, offering increasingly personalised interactions. It’s all about creating deeper connections between players and their virtual worlds. This innovation isn't just about enhancing gameplay. It’s about broadening the horizons of AI in entertainment, paving the way for smarter, more responsive characters that truly understand their players. Sony's forward-thinking approach could set new standards across the industry.

In today's rapidly evolving digital landscape, understanding AI is akin to being fluent in a second language. This article wisely delineates how AI learning can be your ticket to staying relevant in your profession. The fear of irrelevance in the job market is real, but here's the silver lining: AI isn't here to replace us; it's here to augment our capabilities. Embrace it, learn it, and integrate it into your skillset. Your future self will thank you.

Is Your Customer Service Ready for the AI Revolution? Conversational AI is transforming how companies interact with customers, offering more personalized service, less wait time, and lower costs than traditional methods. But AI isn’t magic. You can’t just plug in a chatbot and call it a day. It’s about having a well-trained system that can handle real, meaningful interactions. The companies that are winning with AI aren’t just using it, they’re integrating it into their customer service strategy. They’re training it, auditing it, and constantly improving it. As you plan for the future, ask yourself: Are you using AI in the right way to build real connections and drive customer loyalty? Or are you just scraping the surface and hoping for the best? Let’s talk about it. What challenges are you facing when it comes to implementing Conversational AI?

Most chatbots suck. They follow rigid scripts, misunderstand users, and leave customers more frustrated than before they started. But Generative AI? That’s a whole different game. It’s turning chatbots from clunky, pre-programmed messes into tools that actually understand, respond, and engage like a real human. Here’s what’s changing: Traditional bots rely on fixed responses. Generative AI creates responses on the fly. That means no more robotic, one-size-fits-all answers. Instead, these chatbots analyze context, tone, and past interactions to generate responses that actually make sense. Conversations feel natural, dynamic, and fluid—not like you’re talking to an outdated FAQ system. But the real unlock? Personalization. Generative AI doesn’t just answer questions—it remembers past interactions, anticipates needs, and adapts responses based on the customer’s behavior. If someone keeps asking about a certain product, the chatbot won’t just respond—it will offer relevant recommendations, provide updates, and create a more tailored experience. That’s not just good customer service—it’s a growth driver. Businesses that leverage this aren’t just cutting support costs—they’re creating real, meaningful interactions at scale. The ones still relying on basic bots? They’ll be playing catch-up for years. The shift is happening now. The only question is—are you upgrading your chatbot strategy, or are you still stuck in 2015?

Yesterday at the European Chatbot & Conversational AI | Generative AI Summit at The University of Edinburgh, we invited attendees to complete our Conversational AI Maturity Assessment and the results were eye opening. 75% of participants scored MEDIUM in the Systems category, highlighting key opportunities to improve their tech stack, data pipelines, and performance metrics. If you’re investing in AI assistants, now’s the time to ensure your foundation is solid. Curious how your organisation compares? Take the assessment and get a tailored snapshot of your current maturity — plus practical recommendations to elevate your AI strategy. Start here: https://lnkd.in/efz4n_sQ #ConversationalAI #Chatbots #GenerativeAI #AIMaturity #DigitalTransformation #AIstrategy #CDI

Absolutely outstanding couple of days at the The European Chatbot & Conversational AI | Generative AI Summit Genuinely one of the best events I’ve been to and huge congratulations to everyone involved. Events season is just kicking off so I’m sure I’ll see many of you over the summer but already got an eye on Barcelona later this year.

CDI Just Leveled Up: A Bigger Mission, A Greater Impact Conversational AI is evolving at an unprecedented pace, and at Conversation Design Institute, we’re evolving with it. Our rebrand is not just a fresh new look—it represents a deeper commitment to helping enterprises and professionals build AI experiences that actually deliver results. For corporate clients, this means we can now offer even more value in scaling AI initiatives, training teams, and optimizing performance. Here’s what’s new and why it matters: AI Assistant Auditing: We help businesses identify what’s working, what’s not, and where to improve their AI systems to maximize efficiency and customer satisfaction. Training & Certification: We equip teams with the skills to design, manage, and scale Conversational AI that enhances business outcomes. Enterprise Consulting: We provide strategic guidance to ensure AI is implemented the right way—aligned with business goals, scalable, and delivering real ROI. As AI adoption increases, organizations need more than just technology. They need the right expertise, frameworks, and strategies to make AI assistants truly valuable. That’s where CDI comes in. This is more than a rebrand. It’s a renewed focus on helping businesses create AI-driven experiences that are smarter, more intuitive, and truly human-centered. Explore the all-new CDI and learn more about what’s next: https://lnkd.in/en3enGZi Let’s build the future of Conversational AI together. #ConversationalAI #AITraining #AIConsulting #ConversationDesign #Rebrand #AITransformation

What a way to start! Day one at The European Chatbot & Conversational AI | Generative AI Summit has already sparked some incredible conversations and fresh perspectives. Visiting the Robotarium completely shifted how I think about conversational AI in real world applications, seeing AI in action in a more tangible way is a whole different experience. And the networking? Speaking with people from so many different backgrounds led to some truly insightful discussions about where AI is headed. And the best part? This is just the beginning. Tomorrow, I’ll be diving even deeper alongside Jasper Klimbie and Jurgen Gravestein meeting the crowd, and exploring the latest innovations in conversational AI before Conversation Design Institute (CDI) take the stage on Thursday with their master class. If you’re at the summit, let’s connect—always happy to talk AI, automation, and where this industry is going next! #ConversationalAI #Chatbots #GenerativeAI #AIInnovation #TheEuropeanChatbotSummit