SelectQuote Insurance Services

Senior Vice President of Artificial Intelligence and Innovation

During this job tenure at SelectQuote Insurance Services, I oversee technical development for the implementation of new business phone systems and the design of software aimed at enhancing operations. To accomplish organizational goals in accordance with predetermined standards, I Direct cross-functional teams, including offshore and onshore application development, business intelligence, data science, project managers, and application support teams.

Key Accomplishments: 

► Contributed to the company's IPO, enabling company to raise equity capital from public investors. 
► Executed new strategies within company and improved project completion time by 27%.
► Increased developer satisfaction by 14 % via delivery of positive feedback on performance.

Senior Vice President of Technology Development

While serving as a vice president of technology development, I supervised all project managers, data scientists, business intelligence developers, and application developers to improve an organization's business operations, planning projects, and building analytics models. By propelling innovation throughout the company, I oversaw the re-architecture and replacement of all divisional CRMS, Quote Tools, and external websites. Additionally, I established application development as practice and shifted the company from NET to NodeJS. While ensuring reliability, performance, and integrity of all corporate database systems, I led network engineers and database administrators. To execute DevOps as a strategy within the organization, I Organized and monitored the DevOps team.

Key Accomplishments: 

►Improved agility and flexibility by managing transfer of 13 apps to the cloud.
►Implemented Micro-Services as standard software architectural design within organization and led incorporation of cloud computing system to improve reliability, scalability, and efficiency.
►Leveraged Project Management practices throughout company to standardize, structure, and organize methods and Increased Project Management Office's size by three-time.
►Enhanced callers’ experience and consistent call processes by overseeing all telephony and moving the company's traditional Cisco system to a more agile software telephony platform.
►Improved data-driven decisions across organization by recruiting data scientists and developing effective approach to executing data science as practice within firm.
►Utilized SOX controls throughout application development organization to identify and prevented errors to mitigate process deficiencies.

Vice President Of Technology Development

Setup standards for Application Development and transitioned the company from .NET to NodeJS. Tripled the size of the Project Management Office and put into practice Project Management methodologies across the organization. Oversaw all telephony and migrated the organization from a legacy Cisco system to a more elegant software telephony platform. Managed and led the Database Administrators and Network Engineers introduced and implemented DevOps as a practice within the organization by forming and leading the DevOps team.

Vice President Of Technology

In this position, I managed all project management and application development tasks for businesses looking to streamline operations and automate procedures. To achieve business growth, I supervised and organized four units of IT associates.

Key Accomplishments: 
► Leveraged latest technology and fixed problems, decreased complaints of customers by 63%.

Vice President Of Application Development and Project Management

During this role, I monitored all internal application development procedures to carry out various business-related functions and effectively engage customers.

Key Accomplishments: 
► Developed three offshore teams with more than 100 developers and minimized developer expenditures over 75%.
► Transfer to agile development process from waterfall process to eliminate probabile absolute project failure and created development teams.

Director of Application Development

Facilitated transition to new internal telephone routing service, which allowed business to increase call response rates by 84% while keeping the same staff headcount.

Director of Technology Enablement

Oversaw the development of new customer relationship management system, increasing employee utilization by more than 200%.

Senior Manager of Technology Enablement

Employed project management techniques and completed 87% of the 31 projects that was assigned.

Director Project Management

Developed strategies to progress business functions and Improved location effectiveness through hiring, selecting, onboarding, coaching, and counseling agents and sales managers.

General Manager

Delivered information on company’s inventory to medical representatives by providing high-standard training and evaluated the performance of sales teams by developing system of reports and communications, including sales reports, cyclical sales meetings, sales newsletters, and electronic bulletins.

Sales Manager

Achieved and surpassed all sales goals, demonstrated dedication to excellence and competitive spirit and consistently ranked in the top 10% of SelectQuote Agents.

Sales Agent

SpikeSource

Collaborated with industry experts to increase sales for company and promoted secure computing environment.

East Coast Sales Division Manager

With over 15 years of progressive roles at SelectQuote Insurance Services, a leading provider of insurance products and services, I am a seasoned and accomplished IT leader who oversees the technical development for the implementation of new business phone systems and the design of software aimed at enhancing operations.

I direct cross-functional teams, including offshore and onshore application development, business intelligence, data science, project managers, and application support teams, to deliver high-quality and cost-effective IT solutions that align with the company's vision and strategy. Some of my key accomplishments include contributing to the company's IPO, executing new strategies that improved project completion time by 27%, increasing developer productivity by 35%, and overseeing the re-architecture and replacement of all divisional CRMs, quote tools, and external websites. I have also established and implemented a comprehensive enterprise-wide technological strategy that covers systems, platforms, and software development standards. I am passionate about driving innovation, enhancing customer experience, and fostering collaboration across the organization. I have a proven track record of delivering quantifiable results, exceeding expectations, and leading with integrity and excellence.

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