Ena Mandic's Linkedin Analytics

Customer Support Expert ❤️ 🚀 2nd Employee of a startup that went $0 to $26M ARR in 6 years bootstrapped 💼 Personally helped over 30,000 businesses to build successful outreach strategies 🙌 ⬇️⬇️⬇️⬇️⬇️⬇️ My Journey: 👉🏼Sales, as my first love and a part of my DNA. 👉🏼Joined lempire early days to handle support and sales. 👉🏼Built full support processes and documentation from scratch for lemlist and lempod. 👉🏼Handled all tickets, demos and sales on my own for initial 2 years. 👉🏼Built several CS teams, as we acquired more companies and released products. 👉🏼Consistently maintained a Customer Satisfaction (CSAT) score above 97% annually. 👉🏼Managed and scaled the customer support team from myself to 12 members. 👉🏼Ensured high-quality support through comprehensive training and robust documentation. Proven Success: 🏆Established a support system that serves 30K+ businesses daily. 🏆Achieved below 5 minutes first response time and CSAT of 97%. 🏆Incorporated inbound sales in the support system. 🏆Kept retention of my team members above 95%. What You'll Get by Following Me: 🏆 Tips on how to incorporate AI to assist you and not customers directly. 🚀 Actionable tips for building and scaling customer support teams 🔥 Strategies to enhance customer satisfaction and loyalty 💼 Insights into support processes and documentation best practices Let’s connect and grow together! 🌟