Ena Mandic

lempire

Head of Customer Success @lemlist, lemwarm, Taplio, Tweethunter

Head of Customer Excellence 

Westum

Westum supports digital retailers with every aspect of planning, developing, launching, monitoring, and evolving successful eCommerce platforms. 

Westum is focused on Salesforce Commerce Cloud (formerly Demandware), Magento, and Hybris certified and offers full-cycle system integration, B2C, B2B, and mobile commerce solutions. 

Post-implementation, Westum Managed Services offers monitoring, expert advice, 24/7 support, and minor enhancements to help you maximize the return on your digital commerce investment.

Senior Sales Representative

Eontek

Certified SUGAR CRM partner
A member of Chambre de Commerce et d'Industrie France Serbie
A member of Deutsch-Serbische Wirtschaftskammer

Working with Sugar platform since 2011, our team participated on numerous Sugar implementation projects, ranging from 20 to 2000 users across the world. We bring dedication, creativity and custom made solution to every business we work with. Software solutions, created and implemented properly, can increase profit and productivity of any business - we always make sure they do.

Head Of Sales at SugarCRM Serbia

Alfa Energy

Operated in the international commercial energy marketplace helping clients manage their energy portfolio through identifying effective procurement strategies and introducing solutions.

Client retention - 94%.
Energy portfolio management for large energy users.
Pan European, UK and SEE.
Total Energy Cost Management (TECM).
Fixed, tracker and flexible procurement solutions; off - the - shelf and bespoke.
Daily, weekly, monthly market commentary.
Consultative; assisting large energy users to have a more hands - on approach and where appropriate, to help them move their procurement in - house.
Energy efficiency, through strategic partnerships and in - house expertise.
Product innovation and design.
Business development.
Relationship management.

My portfolio was made out of clients that are SME, to the ones that fall into the I&C category and Pan-EU. Therefore, I have experience with different challenges these categories are facing.

International Key Account Manager

AIESEC

OGX Internship GCDP

Istituto Istruzione Superiore Volterra Elia - ANCONA

As an English professor I worked in a class with foreign and adult students. My main responsibilities were: 
  
-    planning, preparing and delivering lessons to a range of classes and age groups;
-    preparing and setting tests, examination papers, and exercises;
-    marking and providing appropriate feedback on oral and written work;
-    devising, writing and producing new materials, including audio and visual resources;
-    freelance teaching on a one-to-one basis;

Assistant Professor of English

Sparkasse Bank dd Sarajevo

Corporate lending sector

-Account management 
-Developing and managing relationships with Corporates to meet their funding requirement
-Develop relationship plans and client contact strategy to meet the bank’s business objectives
-Follow up with clients for on time submission of financials and related documents, getting proposals approved/Renewed, Documentation & Disbursal of facilities
-Manage an existing portfolio to ensure that credit quality is maintained while adding incremental growth

Intern

Customer Success Executive @lempire 📩+ 🤖= 🔥 -- B2B Sales Expert 🚀 | +13 years of sales experience

Outbound Sales Automation & Cold Outreach Expert ❤️

2nd EMPLOYEE OF STARTUP THAT REACHED 10 MIL $ WITH 0 FUNDING 

Already personally helped more than 30k businesses in building their successful outreach strategy 🙌


⬇️⬇️⬇️⬇️⬇️⬇️

We at lemlist built the full cycle sales automation platform: 

Email automation to save time ⌛
Image personalization to make your cold emails warm 🖼️
Warm up your email to avoid spam folders 🥶-> 😍
And many more 

Proved by:

30K+ business using lemlist on a daily basis, 
4.7/5 stars based on 266 Capterra reviews,
Companies like UBER, SUMO, ZENDESK, SHAPR and others 

If you have any questions contact me at ena@lemlist.com

 calendly.com/ena-3

Head of Customer Excellence

Entrepreneurship changed my life.

Here is my love letter ❤️ 👇

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youtube.com

My love letter to entrepreneurship

Presenting after the CTO of Webflow will definitely add to the complexity and the stress, but I'll do my best to share good learnings.

If you are interested in:
- Growing a start-up past "Product-Market Fit"
- Hiring key people & maintaining a high-performing team
- Executing on the Go-To-Market
- Performance Measurement
- Strategy to go from PMF to 100m$ ARR

I'll share what I learned being a CxO at Botify, Skello, AssoConnect, lempire - or advising fast-growth companies such as Spendesk or Tomorro (ex Leeway)

Next Wednesday, at lempire HQ (Paris), in English 🇬🇧

Thanks, Mohamed Alaoui and Florent Bonnefont, for having me 🙏

PS: don't hesitate to share (or tag) relevant people who could be interested - and appreciate a quick like for visibility 🙏

Yes - it's me hiring :) 
95% retention of guys and gals in my team in these 5 years :)

Feel free to ping me. 
P.S. Even though Serbia is location in the post itself - my team is all over exYu. 

Taplio

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Taplio

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