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Ena Mandic's Linkedin Analytics

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Customer Support Expert ❤️ 🚀 2nd Employee of a startup that went $0 to $26M ARR in 6 years bootstrapped 💼 Personally helped over 30,000 businesses to build successful outreach strategies 🙌 ⬇️⬇️⬇️⬇️⬇️⬇️ My Journey: 👉🏼Sales, as my first love and a part of my DNA. 👉🏼Joined lempire early days to handle support and sales. 👉🏼Built full support processes and documentation from scratch for lemlist and lempod. 👉🏼Handled all tickets, demos and sales on my own for initial 2 years. 👉🏼Built several CS teams, as we acquired more companies and released products. 👉🏼Consistently maintained a Customer Satisfaction (CSAT) score above 97% annually. 👉🏼Managed and scaled the customer support team from myself to 12 members. 👉🏼Ensured high-quality support through comprehensive training and robust documentation. Proven Success: 🏆Established a support system that serves 30K+ businesses daily. 🏆Achieved below 5 minutes first response time and CSAT of 97%. 🏆Incorporated inbound sales in the support system. 🏆Kept retention of my team members above 95%. What You'll Get by Following Me: 🏆 Tips on how to incorporate AI to assist you and not customers directly. 🚀 Actionable tips for building and scaling customer support teams 🔥 Strategies to enhance customer satisfaction and loyalty 💼 Insights into support processes and documentation best practices Let’s connect and grow together! 🌟

Check out Ena Mandic's verified LinkedIn stats (last 30 days)

Followers
7,311
Posts
0
Engagements
0
Likes
0

What is Ena talking about?

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Who is engaging with Ena

Guillaume Moubeche profile picture
Mihaela Cicvaric profile picture
Ankit Patel profile picture
Petar Jokanovic profile picture
Miona Lorenc profile picture
Teodora Martić profile picture
Ana Petrović profile picture
Ben Latour 🗣️ profile picture
Nicolas GROMER profile picture
Oriane Auge profile picture
Lucas Philippot profile picture
Moin Shaikh profile picture
Dunja Gegić profile picture
Pranav Malvawala profile picture
Benjamin (BeN) Malartic-Ardange profile picture
Simon Brossard profile picture
Tom Jacquesson profile picture
Milan Filipović profile picture
Tristan Berguer profile picture
Tal Baker-Phillips profile picture
Jessica Volbrecht profile picture
Priyanka Herma✅ profile picture
Lilibeth Acuna profile picture
Gregoire LUEL profile picture
Mickael Faivre-Maçon profile picture
Lucas SCHILLING profile picture
Lindsay Kough profile picture
Aravinth R profile picture
Stéphane MARECHAL (B2B Expert) profile picture
Sergio Castellanos ✌️ profile picture
Kieran Brooks profile picture
Darko Velickovic profile picture
Ksenia Etcheverry profile picture
Julien VOUILLAUME profile picture
Estefa Calvo profile picture
Umer M. profile picture
Roxana  Irimia profile picture
Andrej Fodor profile picture
Aleksandra Mladenović profile picture
Lucas Perret profile picture
Andre Domanski  profile picture
Agathe Renard profile picture
Sumayia Quddos profile picture

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