ML Ross's Linkedin Analytics

Experienced customer advisor with a proven track record in diverse industries, specializing in revenue growth and customer advocacy. As the "Customers' Voice," I prioritize quality and timeliness of service, elevating conversations with colleagues to ensure customer satisfaction. ✅ A strategy revolving and targeting answers to "WHAT, WHY, HOW, WHEN" to develop tailored solutions that address each customer's unique opportunities and challenges. ✅ Cultivates and strengthens client relationships into productive customer partnerships as the foundation for building positive results and mutual profitability. Key Accomplishments: 🌟Increased account revenue from $150k to $960k over 15 months via meetings with client founders. 🌟Led instruction/mastery of apps i.e., D&B, Credit Risk Monitor to peers. 🌟Created Training Manual assessing 2,638+ client accounts 🌟Coordinated transition of 3,500 US accounts + to automated EFT same-day remittance upon delivery 🌟 Accomplished contributor of public financial filings, including 10-K, 10-Q and S-3 (back to my roots) Industry highlights & experiences include: ✨ Software Development ✨ Martech ✨ Pharmaceuticals ✨ CPG ✨ Professional Services ✨ Commercial real estate Always curious, a lifelong student and advocate of new ideas and industry trends. I welcome conversations to discuss mutual needs and how I can enhance your organization's success. Let's connect and explore opportunities together.