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It’s time to unlock the full potential of your retention activities! I work with Chief Customer Officers and Customer Success Leaders in B2B SaaS companies who want to retain more customers and to fully grow their retention revenues. As a CCO, you're probably: 👉Frustrated by the data gaps that make decision making more challenging for you 👉Continually searching for ways to unlock NRR via new strategic initiatives 👉Wanting to provide a consistent CX that creates strong advocates As a CS Leader, you're probably: 👉Frustrated by losing customers and you're tired of trying to figure out how to fix it 👉Feeling pressure to cut churn while growing expansion revenues 👉Seeking ways to increase customer satisfaction and retention The good news is, as an award-winning CS Strategist, I know that reducing churn, increasing retention, providing a consistent CX, and growing NRR are possible. Our Customer Insights 360 System helps you find deep customer insights data that reduces churn increases retention provides a consistent CX grows NRR Customer Insights 360 validates your customer feedback data to find both hidden retention opportunities and troublesome processes that are making your customers unhappy, providing an inconsistent CX, limiting NRR growth, and causing churn. The outcome of using the Customer Insights 360 System? You get higher retention, NRR growth, a consistent CX, reduced churn . . . and happier customers. 🥳 ~WHY ME~ I have a near-obsessive compulsion to know ‘why’. I've worked 20+ years in qualitative research in 2 top-ranked universities. I've been awarded Top Influencer 2021 by Engati, Top 100 Customer Success Strategist 2021 by SuccessHacker, and Top 50 Customer Success Influencer 2022 by SmartKarrot. My team has over 60 years of experience in gathering, analyzing, and reporting on customer feedback for SMB and Enterprise companies. ~RECOMMENDATIONS~ Scroll down and read what others think of me, my abilities, and my company's results. ~GET IN TOUCH~ #1. Visit https://anitatoth.ca for ➡️ free churn crushing guides (no email required) ➡️ details about the Churn Crusher System ➡️ info on the Difficult Customer Conversations course #2. Connect with me here on LinkedIn. Let’s talk. 🙂
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