Contact Center AI Association

The CCAIA hosts quarterly in-person round table discussions in New York City, San Francisco, and Atlanta. Customer experience leaders have the opportunity to exchange best practices for using AI in their operations.

President

ZMAXINC

Helping companies outsource customer service globally.

Chief Operating Officer

Weinberg, Wheeler, Hudgins, Gunn & Dial

Associate

RichardsonClement PC

Business litigation and corporate transactions.

Associate Attorney

Marcell Felipe Attorneys

Tax, corporate governance, and commercial transactions.

The Launch Pad at UM

Law Fellow

Almeida Advogados

Law Clerk

Higher Education Partnership

•   Lobbied as an undergraduate student on behalf of public universities in the state of Alabama. 

•  Helped to recruit and organize over 2,000 students to march in front of the Alabama State House to increase funding for public universities. 

•  Received the "Advocacy in Action Award" in 2010, which is given each year to the students most furthering the cause of public universities in the state of Alabama.

Coordinator

ZMAXINC helps companies identify and evaluate the world's most efficient and high performing outsource vendors. 

We also have a team of AI/ML engineers who build custom solutions for clients seeking to drive efficiency in resolving specific ticket types. This improves our client's internal operations and allows BPOs to stay competitive.

On the side, I volunteer as the President of the Contact Center AI Association (CCAIA). The CCAIA is a non-profit organization with the charitable purpose of providing education to contact center leaders.

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