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John Walter

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ZMAXINC helps companies identify and evaluate the world's most efficient and high performing outsource vendors. We also have a team of AI/ML engineers who build custom solutions for clients seeking to drive efficiency in resolving specific ticket types. This improves our client's internal operations and allows BPOs to stay competitive. On the side, I volunteer as the President of the Contact Center AI Association (CCAIA). The CCAIA is a non-profit organization with the charitable purpose of providing education to contact center leaders.

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