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Join our Linkedin Group (Call Center Tips and Tactics): https://www.linkedin.com/groups/9041993/ Hi There! I am the founder and CEO of the award-winning Expivia Interaction Marketing Group. Expivia is a USA BPO omnichannel contact center located in Pennsylvania. I have 25 years of experience in all facets of contact center operations. Expivia is a bridge between a high-quality contact center and a high-tech software company. We have integrated the latest technology (Speech Analytics, AI, WFO, Chatbots, API Integrations, Advanced Routing Techniques) with time-tested education and employee engagement tactics to create what we believe is the new standard in call center outsourcing. I have the honor of being a member of the NICE inContact ICVC Board. The iCVC is a select group of inContact customers selected to join as trusted advisors to help InContact validate ideas for new products and features and plans for future innovations. Prior to starting Expivia, I was the head of call center operations for a large BPO that specialized in financial services. Having this past know-how has given me the honor of running many services and sales programs for most of the top 15 largest financial institutions in the USA. I am also the author of the call center operations book "Advice from a Call Center Geek" which can be found on Amazon. I also host a weekly podcast by the same name (Advice from a Call center Geek) and it can be found on iTunes, Spotify, Sticher, Google Play or here: https://expiviausa.com/call-center-geek-podcast/ For more info on Advice from a Call Center Geek: Text me: 814.247.0366 Follow Tom: @tlaird_expivia Join our Facebook Call Center Community: www.facebook.com/callcentergeek Connect on LinkedIn: linkedin.com/in/tlairdexpivia/ Linkedin Group: https://www.linkedin.com/groups/9041993/ (Call Center Tips and Tactics) Watch us: https://www.youtube.com/channel/UCuIMsfiynnK02IKwPZZmxmg
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