Katie Mullen

MMS Consulting LLC

MMS Consulting offers a unique approach to prospecting and cold-calling, based on extensive customer research.  Katie Mullen, the founder of MMS, always wondered what customers really thought.  If we could get inside their head, what would they say?  What were their pet peeves?  What time of day did they really like to be contacted?  This curiosity led to a 2 year research project, where MMS Consulting surveyed customers in over 15 states and asked them the same set of questions: what makes a sales professional stand out?  What makes people want to avoid a certain sales rep?  MMS Consulting then took the results of this research, combined with years of experience, and developed a course on how to step outside our comfort zone and truly begin to find new customers.  The techniques taught in this course have been proven to show results such as exponential funnel growth, increased comfort in seeking out new customers and most importantly, increased sales.

Golden Rule of Selling Podcast

The Golden Rule of Selling Podcast is about treating customers the way THEY want to be treated.  And how do I know how they want to be treated?  Because I asked them!

I spent several years gathering customer research, asking customers for the ideal ways to contact them, what are their pet peeves, advice for sales reps, and more.  And I gathered all that data, along with my own experiences, and the result is the Golden Rule of Selling podcast.

I interview actual customers, and also dedicate episodes to anything that would be helpful to sales reps.  You can find it on Apple, Stitcher, Spotify, Google, and Amazon Music, as well as at www.goldenruleofselling.com

Podcast Host

Philips Healthcare

Responsible for consulting with customers to reduce costs and improve ROI through various strategies and products including Defibrillators, AEDs, vital signs monitors, patient monitors, and consumable supplies.  Manage regional territory with over $5,000,000 quota. Region includes Kansas and Missouri. Consistently in the top 10% of all sales reps in the United States. 2009 Pinnacle Award Winner. (Awarded to only top 2 or 3 reps in entire country and is based on sales performance as a percentage of quota). Call points include Biomed, Purchasing, C-Suite and Nursing.

Vital Signs and Resuscitation Specialist

Participated in the first sales channel for the brand-new Philips Low-Acuity Vital Signs monitors.   Region included Kansas, Missouri, and Nebraska.  Grew the business from 0% market share in 2005 to greater than 30% market share in territory by 2008.  Pinnacle Club Member 2006, 2007.  2006 Top Sales Rep for all categories in Western Zone.

Low Acuity Account Manager

Lockton Companies

Broker for Property and Casualty insurance for clients, which included UMB Bank, Commerce Bank, Lacoste, and Publishers Clearing House.  Manage both client and underwriter relationships.  Negotiate with underwriters and anticipate client needs while acting as a consultant.  Involved in training program to become an Account Executive for major banking clients in Property and Casualty division

Account Manager

Virtumundo

Consulted with customers to improve digital presence through direct e-mail marketing and various online strategies.  Initiated and developed new client base.  Increased revenue by 800% within first 4 months.  First year average of over $1,000,000 in sales.

e-Mac Consulting

Managed business relationships at management consulting firm, specializing in healthcare and education.  Responsible for development of online branding and messaging.

Business Development

University of Kansas

Teaching Assistant for Business Statistics.  Managed individual class as well as supported Dr. Catherine Shenoy with large statistics class.

Teaching Assistant

Struggling to close deals in today's competitive market? Sales team not connecting authentically with customers? Tired of outdated sales techniques that don't deliver results? Need a fresh approach to drive extraordinary sales growth? Looking for a dynamic speaker to energize your next sales event?

I've got your solution! Text 913-386-9132 to get started.

Who Am I?

I'm Katie Mullen, a trailblazing sales performance speaker 🎤, bestselling author 📚, and customer-focused selling expert 🏆. When I'm not revolutionizing sales teams on stage, you'll find me interviewing buyers 🔍, analyzing sales trends 📊, or brainstorming my next groundbreaking strategy.

What I Do

I empower sales teams to put customers at the heart of every interaction, driving extraordinary results through my research-backed methodology. My high-energy keynotes and workshops blend data-driven insights with practical strategies, equipping sales professionals to navigate today's competitive landscape with confidence and skill.

How Can I Help You?

👉 Signature Keynote: "Successful Selling Through Authentic Connections" will transform your sales approach and achieve remarkable growth with actionable techniques for mastering customer-focused communication.

👉 The Book: "The Sales Tightrope" Dive deeper into the delicate balance between driving sales and building authentic customer relationships with my acclaimed book.

👉 Customized Training: Tailored programs to revolutionize your sales team's approach and drive measurable results.

So . . .

Ready to revolutionize your sales approach and build unbreakable customer connections? Let's connect and explore how we can transform your sales performance!

Text 913-386-9132 ✉ Or book a discovery call at katiefmullen.com

I get calls all the time from sales managers asking the same question: “How do I get my reps to prospect more?”

It’s SUCH a common problem. Reps have tons of success, become great account managers, and then after awhile, they forget to chase NEW accounts. I fell into this trap myself after my first baby. I was busy, my existing customers that I’d worked so hard to get kept me afloat… until one day I looked at my funnel and thought: “Yikes! If I don’t get moving, I won’t even hit quota this year!”

So I got back out there. I prospected aggressively. Within a month, after many emails, calls and drop-ins, my funnel was healthy again. Because here’s the truth: PROSPECTING WORKS. When you put yourself out there (and you do it right!), it’s only a matter of time before things fall into place. Think of it like this: if you take the stairs instead of the elevator on a daily basis, you add about 50,000 steps a year. Small daily habits add up, ESPECIALLY in sales. If you call 10 new customers a day, how many new accounts will you have by the end of the year?

Growth doesn’t come from coasting on old accounts. It comes from the small habits that compound over time. A players prospect and grow. B players coast. What kind of player does your manager want you to be? And more importantly, what kind of player do YOU want you to be?

#sales #salestraining #marketing

Keynote Speaker | Author of "The Sales Tightrope" | Topics Including Customer Psychology, Personal Branding, and Selling with Technology

I had a customer once who was giving me SUCH great vibes about our meeting. They asked for quotes, specs, lead times, the whole nine yards. I sent everything over and thought it would be a fairly quick PO. Then...crickets. For weeks.

I kept thinking they were just busy, and I kept telling myself, “No news is good news. They’re probably just working through their budgeting process and I don’t want to pester them.” The problem was, this was totally wrong. A competitive rep had come in and planted landmines. The customer was starting to doubt my solutions, but didn’t want to have a confrontation, so they were ignoring me and moving forward with getting quotes from the competitor.  Luckily, I had a coach on the inside who shared this important nugget of information and I realized I couldn’t let myself get ghosted anymore. I HAD to find a way to get them to respond so I could overcome the objections they suddenly had.

Over the years, I have tested and researched the best ways to NOT get ghosted. Here are three proven, tested ways to get a customer to re-engage, once they start ignoring you:

 👉 Send them a video message. This has worked for countless customers of mine. Send them a quick text video, remind them where you left off and ask them to call. It works. Trust me. I have had numerous people leave my seminar and try this method after getting ghosted, and they tell me it really works. It gets the customers out of “ignore mode” when they see your face and they realize they need to face the music and have the tough conversation.

👉 Send them an Outlook invite. This is risky and only works if you know the customer SUPER well and if the customer was truly excited. This allows them to easily accept your invite or propose a new time. Again, I have tested this personally and it has worked so many times for students of mine.

👉Send them an email and make the subject line very specific. Example: "Are You Having Concerns About My Quote?" If you follow me, you know that I'm a big fan of short subject lines (mostly because that's what research says works best), but in this ONE instance, it's okay to have a super long subject line, and one that will move the needle.

What have you found that works for you?
#sales #salestraining #marketing

Early on, I dismissed AI. I figured it was just another fad — a bunch of clunky tools writing awkward emails nobody wanted to read. Sound familiar? Bu

Open article: STOP IGNORING AI — LET ME TEACH YOU HOW! by Katie Mullen • 2 min read

STOP IGNORING AI — LET ME TEACH YOU HOW!

Samuel Adeyinka provides such a valuable service the medical device sales community.  His podcast, The Medical Sales Podcast always delivers SUCH amazing content for aspiring reps, as well as established ones.  If you've never given it a listen, why not today, especially since I am on it this time! 🙌. 

We talk about how sales reps can get started with AI.  As always, I try to provide really easy, specific steps and we talk about which programs work best (hint: it might not be ChatGPT!), where to start, and how it can truly help you.  Please take a listen and also consider joining me in my upcoming webinars!

#sales #salestraining #marketing

Helping bachelor's degree professionals break into medical sales in 90-120 days!

The episode every sales rep needs to listen!

AI is changing sales.
But most reps don’t know where to start.

That’s why I sat down with sales strategist Katie Mullen—to break down exactly how to use AI in your daily medical sales workflow.

We’re not talking hype.
We’re talking real tools that save you hours—right now.

✅ Build stronger 30-60-90 plans
✅ Draft better outreach emails
✅ Summarize proposals and PDFs
✅ Create wedge questions that open stuck accounts
✅ Blend clinical + economic stories that win meetings

We walk through:
 – Which tools actually work (and when to use them)
 – How to prompt like a pro
 – How to avoid hallucinations and security risks
 – Why ChatGPT, Claude, Storm, and Perplexity all have a place
 – And how top reps are using AI to sharpen—not replace—their human edge

If you want faster prep, smarter strategy, and a competitive advantage in your territory, this episode gives you the workflows and guardrails to make it happen.

📍Listen now, Link in the comments

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