Jeff Heckler's Linkedin Analytics

Leading a Customer Success team in 2025? You’re juggling a lot—from onboarding to expansion, retention to cross-functional influence. We just published a new blog that breaks down 6 proven strategies to keep your CS team effective, aligned, and driving impact where it matters most—sourced directly from proven Customer Success leaders—Tyler Diderich, Kristen Gray Psychas, Rachel Provan 🧠, Chad Horenfeldt, Maranda Dziekonski & Jeff Heckler. Whether you’re building your CS org from the ground up or scaling what’s already working, this piece is packed with actionable advice to help you: ✅ Define (and evolve) your team charter ✅ Align around customer segments ✅ Track the right metrics ✅ And more 👉 Read the full post here: https://lnkd.in/emtiJVur #CustomerSuccess #CSLeadership #B2Bsaas #CustomerExperience #Vitally