Cast.app

Product Advisory Board

Practical CSM

Principal Thought Leader

Gain Grow Retain

Founding Member

MarketSource Inc.

Own Customer Success GTM, total business revenues of $200M, resources, and P&L.
GRR increase avg 108% - 112% YoY.
Led build of internal Customer Success Platform (CSP) with Salesforce and MS Outlook.
Built "Customer Success by MarketSource" - product suite and GTM.
Saleslytics, acquisition Sept 2023.

Director of Customer Success Solutions

Pipedrive

- 100,000+ Accounts, $125M ARR, 55+ Staff
- Pipedrive became a Unicorn in December 2020 with Vista Equity Partners
- Raised Employee NPS Score 308% from 25 to 77 in five months (Nov 2020 - April 2021)
- Above Quota every Quarter (Cumulative 109% of target)
- Repackaging of total product/tiers/plans/pricing, Add-Ons, new Products

Global Head of Customer Success

85,000+ customers, 3,000+ Enterprise, $85M ARR
Grew U.S. CSM Team by 125%; Global CS Dept by 80%
Built CS Sales and Marketing Teams, delivered 4-20x on fully burdened costs
Built CS Ops, Onboarding, and CS Training Teams
1st Professional Services and 1st Multi-Year SaaS Contracts
Created and Established Career Path and Staff Position proficiency matrix

Director of Customer Success

Snap-File

•   Built and ran CS department: initiatives, staff, software/hardware, and resources
•   Reported to CEO; Private Equity acquisition

Accenture

•	Accenture client: Stanford Hospitals & Clinics, $27M
•	Responsible for all architecture and development of SAP Business Intelligence production environment: technical staff (onshore, offshore), partners, vendors, production deliverables, and future opportunities for growth

Senior Manager, Business Intelligence

Stanford Health Care

•	$25M; Stanford Hospitals & Clinics
•	Responsible for full-stack SAP Business Objects suite implementation and global staff

Director of Business Intelligence

Altek Solutions, Inc.

•	SAP BI technologies; implemented solutions for F500 
•	Productized BI software and services deliverables - Acquired by CareFirst and T. Rowe Price

Director of Technology

Business Objects (acquired by SAP)

•	Owned all Eastern United States, Canada, and all Government Sector Customers in North America 
•	Managed global deployments to Fortune 500 and Government clients
•	Managed over $5Million in Revenue annually - 115+% Quota Achievement, per Fiscal Quarter

Manager - East, Canada, and Government Regions

Senior Customer Success Leader with over 20 years of leading Customer Success, Professional Services, and customer-facing revenue teams.

Awards
•	One to Watch in Saas, 2021 (The Future of SaaS)
•	Top 25 Customer Success Influencers & Strategists, 2021 (SuccessHacker)
•	Top 50 Customer Success Influencers, 2022 (SmartKarrot)
•	Top 50 Customer Success Pros to Follow, 2023 (Customer Success Cafe)
•	Top 100 Customer Success Influencers & Strategists, 2022 & 2023 (SuccessHacker)
•	Top 100 Revenue Voices on LinkedIn, 2023 (Sales Almanac)

Come by at see us in Austin, TX!  Yee haw!  🤠 

Jurny = AI and automation innovators for vacation rentals, hotels, and hospitality.

#customersuccess
Jurny
#vrnation

Jeff Heckler

🎉 Jurny is proud to be a Gold Sponsor at VRNation 2025 in Austin, TX!

🚀 Join us on April 27-28 as we connect with hosts, industry leaders, and innovators shaping the future of vacation rentals and hospitality. 

Come meet our team Jason Lopez, Jeff Heckler, Trent Ivie and Patrick Duggan at booth #621, explore how Jurny is revolutionizing property management with AI, and let's talk about the exciting future ahead!

See you in Austin! 🌟

#VRNation2025 #JurnyAI #VacationRental #HospitalityInnovation #GoldSponsor #propertymanagement #propertymanagers #Hospitality #AI #STRHosts #VRNation

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