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Senior Customer Success Leader with over 20 years of leading Customer Success, Professional Services, and customer-facing revenue teams. Awards • One to Watch in Saas, 2021 (The Future of SaaS) • Top 25 Customer Success Influencers & Strategists, 2021 (SuccessHacker) • Top 50 Customer Success Influencers, 2022 (SmartKarrot) • Top 50 Customer Success Pros to Follow, 2023 (Customer Success Cafe) • Top 100 Customer Success Influencers & Strategists, 2022 & 2023 (SuccessHacker) • Top 100 Revenue Voices on LinkedIn, 2023 (Sales Almanac)
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Thanks for asking me to contribute, Vitally! I will enjoy reading the contributions from the other leaders! #customersuccess #leadership Jeff Heckler
Vitally
Leading a Customer Success team in 2025? You’re juggling a lot—from onboarding to expansion, retention to cross-functional influence. We just published a new blog that breaks down 6 proven strategies to keep your CS team effective, aligned, and driving impact where it matters most—sourced directly from proven Customer Success leaders—Tyler Diderich, Kristen Gray Psychas, Rachel Provan 🧠, Chad Horenfeldt, Maranda Dziekonski & Jeff Heckler. Whether you’re building your CS org from the ground up or scaling what’s already working, this piece is packed with actionable advice to help you: ✅ Define (and evolve) your team charter ✅ Align around customer segments ✅ Track the right metrics ✅ And more 👉 Read the full post here: https://lnkd.in/emtiJVur #CustomerSuccess #CSLeadership #B2Bsaas #CustomerExperience #Vitally
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