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I help innovation leaders, CX and EX directors, and HR professionals design experiences and innovation strategies that deliver measurable business and cultural impact. With deep expertise in Customer Experience (CX), Employee Experience (EX), Service Design, Culture Transformation, and Human-Centered Design, I turn ambitious strategies into scalable realities. Whether you're: • Scaling Innovation Frameworks and Capability Building • Redesigning digital or physical Customer and Employee Journeys • Embedding Behavioral Science and Design Thinking methodologies • Launching Venture Incubation initiatives or agile experiments (MVP Testing) I provide practical, outcome-focused solutions that resonate across your organization and your customer base. Specialties: ✅ Innovation Strategy and Operating Models ✅ CX & EX Strategy and Journey Mapping ✅ Behavioral Science & Human-Centered Design ✅ Service Design and Prototyping ✅ Culture Transformation and Organizational Change ✅ Agile Methodologies & Venture Incubation If you're facing challenges with CX, EX, or scaling innovation... DM me lets have a chat.
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