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Glenn N.

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As the CEO of Beacon Customer Support, I lead a team of over 60 professionals who provide customer support and admin services for the short term rental, hospitality and leisure industry. We specialise in using industry-standard software to handle chat, phone calls, and backoffice operations for our clients. I am also the Head of Customer Experience at HUSWELL, a company that helps property owners with their daily management and optimisation. I oversee the design and implementation of strategies that enhance the guest satisfaction and loyalty, using data-driven insights and best practices. My passion for hospitality stems from my roots in the hotel industry, where I gained valuable experience in revenue management, people management, and analytical skills. I enjoy blending traditional hospitality principles with emerging technological trends, and providing bespoke consulting services that help businesses adapt and thrive in the digital era. I am always eager to connect with other professionals and organisations who share my vision of the future of hospitality.

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