Data-Driven Operations Leader | Digital Healthcare | Strategic Planning | Partnerships | Business Planning And Analysis | Servant Leadership

I'm on a mission to help transform healthcare, develop top-notch operations and strategy teams, and improve patient outcomes. 

I'm also passionate about being a collaborator, a do-er, and an advisor to internal teams.  I'm a servant leader who listens intently and speaks up passionately to drive change.

Over 20 years of experience in healthcare, digital healthcare tech (SaaS) and medical device, I am a strategy and operations leader who drives transformative business projects and helps teams grow. 

 I leverage my skills in M&A planning, cross-departmental project planning, strategic roadmaps development, operational efficiency planning, competitive analysis, sales operations strategy, and sales enablement to deliver value to clients across the healthcare sector.

I am experienced in turning chaos into working operations allowing teams to create analytics that matter. I'm passionate about building relationships, and fostering cross-collaboration and creativity. I have managed the integration of 10 M&A deals, saving over $2M annually in operational costs, created a cross-functional tool that uncovered $20M in missed pipeline opportunities, built a telehealth model of care that increased patient volumes by 30%, and developed a sales enablement program that boosted revenues at existing client sites.

 I have also led and mentored international teams of 15+ people, and received multiple awards for my contributions and excellence. I have deep domain and market knowledge in healthcare and medical device, and I am adaptable and versatile to any industry. 

Skills:

Operational efficiencies
Business Planning
Deep Healthcare domain knowledge 
Sales Operations
Business Operations
CRM Strategy
Operational efficiencies
Data management
Strategic Planning
Servant Leadership
Project Management
Agile management
Customer success
Mergers and Acquisitions
Payer and provider relationship building
Transformative process development

Received as a thank you for assistance with Whitespace analysis for upcoming quarterly business reviews. 

CHEER awards

Part of an elite cross-functional team of high level professionals and Salesforce.com super users within the company. The team is responsible for discussing system-wide changes and governing new policies that affect thousands of users both internally and through client portals. Responsible for communicating all of these changes down to the sales operations team and the entire sales organization 

Circle of Excellence Team

LinkedIn

Sales Operations

Advanced Excel

Market Research Strategy

Salesforce.com Administrator Essentials

Strategy in Sales and Marketing

Boston University

Syracuse University

HIMSS Analytics

Strategic and Competitive Intelligence Professionals

Ascom Americas

Lead team responsible for business analytics, developing operational workflows, strategy, and process to support growth 

Support sales and work cross-functionally with marketing, operations, product management, customer success and finance to improve operational efficiencies.

Develop and drive transformative projects to increase visibility into the business and help drive growth strategy

Work with Head of Sales to develop business analytics to provide greater visibility and accuracy in forecasting and growth KPI's.

Work with senior leaders to understand growth drivers and develops systems, tools, and new workflows to better support the business in Americas

Develop quarterly and yearly strategic roadmaps outlining key cross-functional initiatives to help drive the business forward

Help build, transform, and operationalize sales enablement strategies

Senior Director of Operations

The Carpineto Group LLC

Contract Consulting Services (primarily in healthcare and med device): 

Merger and acquisition plans 
Strategic planning and roadmaps 
Fractional operations/operational efficiencies
Competitive Analysis
Sales Operations Strategy 
Sales Enablement

Founder and CEO

Xperience-U

Contract  Strategic consultant helping bootstrapped company with:

Strategic roadmap development
Operational workflows including better customer onboarding/customer success experience 
Growth and GTM strategy
Account management plan development

(Contract Role) Advisor - Strategic Planning and Operations

AposHealth

FDA-Approved medical device startup company in MSK space. 

Recruited by CEO based on past strategic and operational experience, and gritty determined personality,  to help lead strategic and operational projects across the organization. Also asked to manage GTM strategies and growth for New England region including sales, business development and account management.

•     Created  new telehealth offering in Massachusetts, increasing revenue by 30% during pandemic 
•     Developed new operational workflows to increase customer satisfaction 
•     Managed company-wide transformational new models of care in all markets to increase revenue
•     Increased patients sales and penetration by 60% per month by signing 4 new client accounts
•     Developed incentive program to increase patient volumes from 20 to 75 patients month over month 
•.    Created library of tools and resources to be used cross-departmentally for increased data visibility
•.     Managed 2 clinical and non-clinical resources.
 •	Created clinic launch best practices, decreasing go-live time by 25%, realizing revenue more quickly
•	Created sales enablement program to help junior sales team members level-up

Director, Director New England (AVP level)

Allscripts

Accomplished leader who earned 5 internal employee recognition awards for leadership of sales and marketing tool development, business strategy and transformative cross-functional initiatives.

•	Partnered with Sales, Product development, and Marketing to define sales process, forecast cadence, sales enablement and marketing campaign strategy

•	Responsible for ownership and delivery of sales training on sales tools, systems, and process for 200 employees.

•	Integrated 10+ mergers and acquisitions - including all change management, training, creation of workflows, operational efficiencies, and customer success integration

Key Achievements: 

• Developed automated Whitespace application for Sales, Product and Marketing that highlighted over $20 million in missed pipeline opportunities

•	Established strategic win/loss process to help increase RFP success rate by 40% 

•	Project manager for an 16-month long intensive cross-functional project to bring two sales systems, sales processes, into one Salesforce.com, saving the company over $3m annually in duplicative tools and processes. 

•	Developed win/loss analysis process, to develop data  for marketing campaign recommendations, increase in operational spend, and changes to sales process

•	Development of quarterly business reviews process for all sales, customer success feedback, marketing and leadership

•	Increased forecast accuracy by 40% with development of new sales tools and operational efficiencies

Director Sales Operations

Recruited to spearhead the development of a new Market Research, competitive intelligence and product marketing teams.  Asked to manage strategic planning process company-wide, including data analysis, strategic vision and growth, and voice of sales. 
 
•	Established cohesive team processes and culture, and created a robust library of cutting-edge market research, interactive data, and competitive intelligence tools still in place today 
•	Managed healthcare analyst relationship program with third-party healthcare analysts including Gartner and KLAS  to increase brand awareness in the industry
•	Created battle cards, win/loss surveys, sales play books, and briefing documents for C-Suite to drive product and strategy decisions in conjunction with Marketing, development, product teams, and Sales.

Market Research and Competitive Intelligence Manager

McKesson Health Solutions

Responsible for all market research, competitive intelligence, and customer satisfaction initiatives. 

Created win/loss analysis program. 

Created strategy for new market penetration including competitor profiles collateral for sales teams on product positioning.

Managed yearly strategic planning process.

Managed yearly customer satisfaction survey including presentation and suggested best practices for senior leadership team

Senior Market Research and Competitive Intelligence analyst

Results-Driven Operations and Strategy Leader | Digital Healthcare Strategist   | Collaborator | Customer Success | Value Based Care | Strategic Planning | Support of Good Humans |

Habitat for Humanity International

Local Food Bank 

Working with local food banks to secure donations through social media fundraising and education efforts

JDRF International

Working with JDRF to raise funds to help research to find treatments and cures for those living with Type 1 Diabetes

Taplio

The 100 Best Linkedin Influencers about parents

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Taplio

The 100 Best Linkedin Influencers about parents

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