Data-Driven Operations Leader | Digital Healthcare | Strategic Planning | Partnerships | Business Planning And Analysis | Servant Leadership

I'm on a mission to help transform healthcare, develop top-notch operations and strategy teams, and improve patient outcomes. 

I'm also passionate about being a collaborator, a do-er, and an advisor to internal teams.  I'm a servant leader who listens intently and speaks up passionately to drive change.

Over 20 years of experience in healthcare, digital healthcare tech (SaaS) and medical device, I am a strategy and operations leader who drives transformative business projects and helps teams grow. 

 I leverage my skills in M&A planning, cross-departmental project planning, strategic roadmaps development, operational efficiency planning, competitive analysis, sales operations strategy, and sales enablement to deliver value to clients across the healthcare sector.

I am experienced in turning chaos into working operations allowing teams to create analytics that matter. I'm passionate about building relationships, and fostering cross-collaboration and creativity. I have managed the integration of 10 M&A deals, saving over $2M annually in operational costs, created a cross-functional tool that uncovered $20M in missed pipeline opportunities, built a telehealth model of care that increased patient volumes by 30%, and developed a sales enablement program that boosted revenues at existing client sites.

 I have also led and mentored international teams of 15+ people, and received multiple awards for my contributions and excellence. I have deep domain and market knowledge in healthcare and medical device, and I am adaptable and versatile to any industry. 

Skills:

Operational efficiencies
Business Planning
Deep Healthcare domain knowledge 
Sales Operations
Business Operations
CRM Strategy
Operational efficiencies
Data management
Strategic Planning
Servant Leadership
Project Management
Agile management
Customer success
Mergers and Acquisitions
Payer and provider relationship building
Transformative process development

Received as a thank you for assistance with Whitespace analysis for upcoming quarterly business reviews. 

CHEER awards

Part of an elite cross-functional team of high level professionals and Salesforce.com super users within the company. The team is responsible for discussing system-wide changes and governing new policies that affect thousands of users both internally and through client portals. Responsible for communicating all of these changes down to the sales operations team and the entire sales organization 

Circle of Excellence Team

LinkedIn

Sales Operations

Advanced Excel

Market Research Strategy

Salesforce.com Administrator Essentials

Strategy in Sales and Marketing

Boston University

Syracuse University

HIMSS Analytics

Strategic and Competitive Intelligence Professionals

Ascom Americas

Lead team responsible for business analytics, developing operational workflows, strategy, and process to support growth 

Support sales and work cross-functionally with marketing, operations, product management, customer success and finance to improve operational efficiencies.

Develop and drive transformative projects to increase visibility into the business and help drive growth strategy

Work with Head of Sales to develop business analytics to provide greater visibility and accuracy in forecasting and growth KPI's.

Work with senior leaders to understand growth drivers and develops systems, tools, and new workflows to better support the business in Americas

Develop quarterly and yearly strategic roadmaps outlining key cross-functional initiatives to help drive the business forward

Help build, transform, and operationalize sales enablement strategies

Senior Director of Operations

The Carpineto Group LLC

Contract Consulting Services (primarily in healthcare and med device): 

Merger and acquisition plans 
Strategic planning and roadmaps 
Fractional operations/operational efficiencies
Competitive Analysis
Sales Operations Strategy 
Sales Enablement

Founder and CEO

Xperience-U

Contract  Strategic consultant helping bootstrapped company with:

Strategic roadmap development
Operational workflows including better customer onboarding/customer success experience 
Growth and GTM strategy
Account management plan development

(Contract Role) Advisor - Strategic Planning and Operations

AposHealth

FDA-Approved medical device startup company in MSK space. 

Recruited by CEO based on past strategic and operational experience, and gritty determined personality,  to help lead strategic and operational projects across the organization. Also asked to manage GTM strategies and growth for New England region including sales, business development and account management.

•     Created  new telehealth offering in Massachusetts, increasing revenue by 30% during pandemic 
•     Developed new operational workflows to increase customer satisfaction 
•     Managed company-wide transformational new models of care in all markets to increase revenue
•     Increased patients sales and penetration by 60% per month by signing 4 new client accounts
•     Developed incentive program to increase patient volumes from 20 to 75 patients month over month 
•.    Created library of tools and resources to be used cross-departmentally for increased data visibility
•.     Managed 2 clinical and non-clinical resources.
 •	Created clinic launch best practices, decreasing go-live time by 25%, realizing revenue more quickly
•	Created sales enablement program to help junior sales team members level-up

Director, Director New England (AVP level)

Allscripts

Accomplished leader who earned 5 internal employee recognition awards for leadership of sales and marketing tool development, business strategy and transformative cross-functional initiatives.

•	Partnered with Sales, Product development, and Marketing to define sales process, forecast cadence, sales enablement and marketing campaign strategy

•	Responsible for ownership and delivery of sales training on sales tools, systems, and process for 200 employees.

•	Integrated 10+ mergers and acquisitions - including all change management, training, creation of workflows, operational efficiencies, and customer success integration

Key Achievements: 

• Developed automated Whitespace application for Sales, Product and Marketing that highlighted over $20 million in missed pipeline opportunities

•	Established strategic win/loss process to help increase RFP success rate by 40% 

•	Project manager for an 16-month long intensive cross-functional project to bring two sales systems, sales processes, into one Salesforce.com, saving the company over $3m annually in duplicative tools and processes. 

•	Developed win/loss analysis process, to develop data  for marketing campaign recommendations, increase in operational spend, and changes to sales process

•	Development of quarterly business reviews process for all sales, customer success feedback, marketing and leadership

•	Increased forecast accuracy by 40% with development of new sales tools and operational efficiencies

Director Sales Operations

Recruited to spearhead the development of a new Market Research, competitive intelligence and product marketing teams.  Asked to manage strategic planning process company-wide, including data analysis, strategic vision and growth, and voice of sales. 
 
•	Established cohesive team processes and culture, and created a robust library of cutting-edge market research, interactive data, and competitive intelligence tools still in place today 
•	Managed healthcare analyst relationship program with third-party healthcare analysts including Gartner and KLAS  to increase brand awareness in the industry
•	Created battle cards, win/loss surveys, sales play books, and briefing documents for C-Suite to drive product and strategy decisions in conjunction with Marketing, development, product teams, and Sales.

Market Research and Competitive Intelligence Manager

McKesson Health Solutions

Responsible for all market research, competitive intelligence, and customer satisfaction initiatives. 

Created win/loss analysis program. 

Created strategy for new market penetration including competitor profiles collateral for sales teams on product positioning.

Managed yearly strategic planning process.

Managed yearly customer satisfaction survey including presentation and suggested best practices for senior leadership team

Senior Market Research and Competitive Intelligence analyst

Results-Driven Operations and Strategy Leader | Digital Healthcare Strategist   | Collaborator | Customer Success | Value Based Care | Strategic Planning | Support of Good Humans |

Habitat for Humanity International

Local Food Bank 

Working with local food banks to secure donations through social media fundraising and education efforts

JDRF International

Working with JDRF to raise funds to help research to find treatments and cures for those living with Type 1 Diabetes

Parent Teacher Organizations

Read my bestselling 📖 The Hundred-Page Machine Learning Book: http://themlbook.com.

Read my new book 📖 Machine Learning Engineering: http://mlebook.com.

Subscribe to my weekly ✉️ Artificial Intelligence newsletter: https://www.linkedin.com/newsletters/artificial-intelligence-6598352935271358464/

About me:

Ph.D. in artificial intelligence, passionate about data, speaking English, French, and Russian. Solid scientific programming and team leadership skills. More than 20 years of experience working on various computing projects, including several own startups.

More than 15 years of practical hands-on experience in automated data analysis, machine learning, natural language processing, Linux hacking, database, and search engine setup and querying.

Expert in Python and Java with several years of day-to-day design and development in the big data context.

Specialties: machine learning, natural language processing, conversational interfaces (chatbots), information retrieval.

National scholarship

Distinction scholarship

Coursera

Computing for Data Analysis — Johns Hopkins University (with distinction)

Data Analysis — Johns Hopkins University

Computational Graph Theory

Computing for Data Analysis

Data Analysis

Machine Learning

Multiagent Systems

Optimization

Université Laval

Sevastopol State Technical University

English

French

Java

Python

Russian

TalentNeuron

Leading the team of Machine Learning developers digging through the gigabytes of talent marketplace data.

Machine Learning Lead

True Positive Inc.

“If you intend to use machine learning to solve business problems at scale, I'm delighted you got your hands on this book.”

—Cassie Kozyrkov, Chief Decision Scientist at Google

“Foundational work about the reality of building machine learning models in production. Comes at the right time when companies start to see through the AI hype, realizing it takes a conscious engineering effort and best practices to make machine learning work. Another great book from Andriy!”

—Karolis Urbonas, Head of Machine Learning and Science at Amazon

Released on Amazon, B&N, and Leanpub. Drafts are available on http://www.mlebook.com.

Author of the Machine Learning Engineering book

Peter Norvig, Research Director at Google, co-author of AIMA, the most popular AI textbook in the world: "Burkov has undertaken a very useful but impossibly hard task in reducing all of machine learning to 100 pages. He succeeds well in choosing the topics — both theory and practice — that will be useful to practitioners, and for the reader who understands that this is the first 100 (or actually 150) pages you will read, not the last, provides a solid introduction to the field."

Aurélien Géron, Senior AI Engineer, author of the bestseller Hands-On Machine Learning with Scikit-Learn and TensorFlow: "The breadth of topics the book covers is amazing for just 100 pages (plus few bonus pages!). Burkov doesn't hesitate to go into the math equations: that's one thing that short books usually drop. I really liked how the author explains the core concepts in just a few words. The book can be very useful for newcomers in the field, as well as for old-timers who can gain from such a broad view of the field."

CEO and Author of The Hundred-Page Machine Learning Book

Gartner

Leading a team working on "hacking" text and other unstructured or semi-structured data to extract useful information. Problems successfully solved by me and my team include:

— conversational user interfaces (chatbots);
— parsing of free-form résumé to detect and extract candidate name, employers, skills, certifications, employment history;
— parsing of job descriptions to detect and extract job title, salary, employer name, assign a standard occupation code;
— automated noisy and multi-language data normalization, cleanup, deduplication;
— novel data detection;
— language detection / text segmentation by language;
— sequence labeling (queries, addresses, salaries);
— machine translation;
— Web-data analysis.

Tools and techniques used: machine learning (deep/shallow, classification, clustering, topic modeling, structured output prediction), regular expressions, Java, Python, MySQL, scikit-learn, Keras.

Director of Data Science — Machine Learning Team Leader

Wanted Technologies

Turning terabytes of job announcements from online job boards into structured knowledge: extraction and classification of skills, standardization of job titles, classification of job announcements by an occupational classification, extraction/cleanup of structured data (company names, proper names, salaries, skills, etc), extraction and standardization of postal addresses, fuzzy duplicate identification (announcements, skills).

Tools: linux shell scripting, MySQL, Sphinx, Python (scikit-learn, NLTK), Java.

Data Analyst

Fujitsu Canada

Computer scientist with the focus on applying machine learning and natural language processing in the context of big data; technology intelligence lead.

Technologies: R, Python, Hadoop, HBase.

Applied Scientist — Fujitsu Innovation Center

Working on research contracts for the Defence Research and Development Canada (DRDC).

Research projects mostly turned around the problems of fusion of sensor data and intelligent software assistants.

Technologies: Scilab.

Scientific Consultant

Research in multiagent systems resulted in multiple publications in top international conferences and journals (AAMAS, AAAI, Journal of Algorithms).

		name		keywords	# followers	# posts	# engagements	eng. ratio	score
1.		Sherri Carpineto	🇺🇸	business twitter been approved dm	59,377	39	9,051	6.57%	17.5
2.		Andriy Burkov	🇨🇦	birthday findom lewis	253,095	10	1,148	3.33%	12.6

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