Data-Driven Operations Leader | Digital Healthcare | Strategic Planning | Partnerships | Business Planning And Analysis | Servant Leadership

I’m an accomplished client-focused operations leader that has helped our teams grow through impeccable customer success, sales and marketing strategy and data analysis, and a unique ability to build trust and gain insights across the organization.


I'm a creative and analytical thinker who sees the big picture and is able to create a strategy and operational plan driven by analytics.


 I possess deep knowledge of healthcare and med device market and competitor space, with ability to transfer skills to any industry.

I identify and recommend  new processes and technologies to make sales and marketing strategies more efficient and workflows to improve and streamline organizational processes and use of resources and materials. 

I am client-focused always and believe in true active and passive listening to maintain feedback, grow, and help increase revenue.

I believe in using the right analytics at the right times to help teams develop quotas, pipeline, accurate forecasting, marketing campaigns and product development funding to increase revenue. 

 I thrive in a bold, fast-moving and values-driven organization with the desire to impart meaningful and lasting impacts. 

☛ Key Skills ☚  

Customer Success
Strategic Planning & Execution
Sales Operations
Business Operations
Forecasting
Pipeline Development
Deep Domain/Market Knowledge
Competitive Intelligence
High-Level Communication
C-Suite collaboration 
Data Analysis & Presentation
Marketing Campaign Analysis 
Relationship/Partnership Building 
Cross-Functional Collaboration
Process Improvement
Leadership & Development
Project Management
New Business Growth
Revenue Growth & Expansion
Operational Excellence
Account Management 
Healthcare Payor Partnerships
Change Management  
Mergers and Acquisitions 
Strategic Partnerships
Business Planning and Development
Analytics 
Salesforce CRM



📩 Want to chat? 

I can be reached directly at sherri.carpineto1@gmail.com

Received as a thank you for assistance with Whitespace analysis for upcoming quarterly business reviews. 

CHEER awards

Part of an elite cross-functional team of high level professionals and Salesforce.com super users within the company. The team is responsible for discussing system-wide changes and governing new policies that affect thousands of users both internally and through client portals. Responsible for communicating all of these changes down to the sales operations team and the entire sales organization 

Circle of Excellence Team

LinkedIn

Sales Operations

Advanced Excel

Market Research Strategy

Salesforce.com Administrator Essentials

Strategy in Sales and Marketing

Boston University

Syracuse University

HIMSS Analytics

Strategic and Competitive Intelligence Professionals

15+ years of experience in healthcare, digital healthcare tech (SaaS) and Medical device, but open to other industries. 

- Managed International Teams of 15+ people
-Managed all Sales Operations for a team of 200
- Managed integration of 10 M&A's into sales and marketing teams, as well as working with customer success including reporting, analytics, sales process, change management, tool integration.
- Developed entire Sales Enablement program for account managers
- Account and Customer Success Leader, created framework for customer feedback
- Work cross-departmental to develop growth goals
- Signed 4 client contracts resulting in $500k increase in revenue 

Collaborative strategic leader that helps teams realize maximum potential with revenue growth, optimal customer success, data that tells a story, solid market understanding and strategy

Seeking my next role in Growth, Sales/Business Operations strategy or customer success

Xperience-U

Freelance Strategic consultant helping bootstrapped company with:

Market and business strategy
Manage customer success --feedback, beta, how to improve onboarding
Market sizing 
Sales operations strategy for growth 
Account management

Strategic Operations Advisor

The Carpineto Group LLC

Consulting services include:

Strategic planning 
Operations planning
Market fit
Pitch Decks
Competitive Analysis
Sales Operations Strategy 
Sales Enablement 
Customer Success development

Founder and Owner 

AposHealth

•     Created  new telehealth offering, increasing revenue by 30% during pandemic 
•     Created account/customer success feedback program
•     Increased patients sales and penetration by 60% per month by signing 4 new client accounts
•     Developed incentive program to increase patient volumes from 20 to 75 patients month over month 
•.    Created library of GTM tools and resources for sales and marketing 
•.     Managed 2 clinical and non-clinical resources.
 •	Created clinic launch best practices, decreasing go-live time by 25%, realizing revenue more quickly
•      Developed with marketing:  leads, customer personas, marketing plans, segmentation, GTM strategy
•	Created sales enablement program to help junior sales team members level-up

Director, Director New England

Allscripts

Accomplished leader who earned 5 internal employee recognition awards for leadership of sales and marketing tool development, business strategy and transformative automation initiatives, saving over $500,000 annually.

•	Partnered with Sales, Product development, and Marketing to define sales process, forecast cadence, sales enablement and marketing campaign strategy

•	Responsible for ownership and delivery of sales training on sales tools, systems, and process for 200 employees.

•	Integrated 10+ mergers and acquisitions - including all change management, training, creation of workflows, operational efficiencies, and customer success integration

Key Achievements: 

• Developed automated Whitespace application for Sales, Product and Marketing that highlighted over $20 million in missed pipeline opportunities

•	Established strategic win/loss process to help increase RFP success rate by 40% 

•	Project manager for an 16-month long intensive cross-functional project to bring two sales systems, sales processes, into one Salesforce.com, saving the company over $3m annually in duplicative tools and processes. 

•	Developed win/loss analysis process, to develop data  for marketing campaign recommendations, increase in operational spend, and changes to sales process

•	Development of quarterly business reviews process for all sales, customer success feedback, marketing and leadership

•	Increased forecast accuracy by 40% with development of new sales tools and operational efficiencies

Director Sales Operations (Principal Business Consultant)

Allscripts (Formerly Eclipsys)

Recruited to spearhead the development of a new Market Research and product marketing team. 
 
•	Established cohesive team processes and culture, and created a robust library of cutting-edge market research, interactive data, and competitive intelligence tools still in place today 
•	Managed healthcare analyst relationship program with third-party healthcare analysts to increase brand awareness in the industry
•	Created battle cards, win/loss surveys, sales play books, and briefing documents for C-Suite to drive product and strategy decisions in conjunction with Marketing, development, product teams, and Sales.

Market research and competitive intelligence manager

McKesson Health Solutions

Responsible for all market research, competitive intelligence, and customer satisfaction initiatives. 

Created win/loss analysis program. 

Created strategy for new market penetration including competitor profiles collateral for sales teams on product positioning.

Managed yearly strategic planning process.

Managed yearly customer satisfaction survey including presentation and suggested best practices for senior leadership team

Manager, Competitive Intelligence and Market Strategy

Experienced Operations Leader | Business Operations | Sales Operations| Growth plans | Customer Success | Supporter of Good Humans |

Habitat for Humanity International

Local Food Bank 

Working with local food banks to secure donations through social media fundraising and education efforts

JDRF International

Working with JDRF to raise funds to help research to find treatments and cures for those living with Type 1 Diabetes

Taplio

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