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Results-driven Customer Success executive and SaaS startup founder with 13+ years of experience in tech and e-commerce. Passionate about leveraging data-driven strategies to boost customer satisfaction, retention, and revenue growth. 💼 Career Highlights: - Founded and scaled customer success teams, increasing NPS by 10% - Drove $35M+ in revenue, achieving 40% increase in retention - Built and led high-performing remote teams across customer success, marketing, and operations - Developed strategies resulting in $7MM ARR from enterprise B2B accounts - Maintained 119% Net Revenue Retention with zero logo churn 🚀 Expertise: - Customer Success Strategy & Operations - Revenue Growth & Retention Optimization - SaaS Startup Leadership & Scaling - Cross-functional Team Management - Data-Driven Decision Making 🔧 Tech Stack: ChurnZero, Gong, Salesforce, Zendesk, HubSpot, Atlassian, and more Combining a unique background in healthcare research with tech leadership, I bring an analytical approach to solving complex business challenges. -------------- 🤝 Let's connect if you're interested in: - Customer-centric growth strategies - SaaS scaling and operations - Revenue optimization in tech startups Always open to discussing new opportunities and sharing insights on customer success and revenue growth in the tech industry. #CustomerSuccess #SaaS #RevenueGrowth #StartupLeadership
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What’s CS Ops, really? It’s not just playbooks and dashboards. It’s the engine behind: → Retention that doesn’t rely on heroic saves → Expansion that starts before renewal → Customer journeys that scale without breaking Most teams figure this out too late. I didn’t want to be one of them. If you're asking: “Do we have an early warning system for churn?” “Are we missing expansion signals?” “What exactly is CS Ops?” Then this one’s for you. 🎙️ Join me, Snigdha Wadhwa, Shubhangi Goyal at Sprouts.ai, live at noon https://lnkd.in/gpsMhbUe p.s. What’s one post-sale motion you wish your org did better?
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