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Emma Lo 🧩

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Results-driven Customer Success executive and SaaS startup founder with 13+ years of experience in tech and e-commerce. Passionate about leveraging data-driven strategies to boost customer satisfaction, retention, and revenue growth. 💼 Career Highlights: - Founded and scaled customer success teams, increasing NPS by 10% - Drove $35M+ in revenue, achieving 40% increase in retention - Built and led high-performing remote teams across customer success, marketing, and operations - Developed strategies resulting in $7MM ARR from enterprise B2B accounts - Maintained 119% Net Revenue Retention with zero logo churn 🚀 Expertise: - Customer Success Strategy & Operations - Revenue Growth & Retention Optimization - SaaS Startup Leadership & Scaling - Cross-functional Team Management - Data-Driven Decision Making 🔧 Tech Stack: ChurnZero, Gong, Salesforce, Zendesk, HubSpot, Atlassian, and more Combining a unique background in healthcare research with tech leadership, I bring an analytical approach to solving complex business challenges. -------------- 🤝 Let's connect if you're interested in: - Customer-centric growth strategies - SaaS scaling and operations - Revenue optimization in tech startups Always open to discussing new opportunities and sharing insights on customer success and revenue growth in the tech industry. #CustomerSuccess #SaaS #RevenueGrowth #StartupLeadership

Check out Emma Lo 🧩's verified LinkedIn stats (last 30 days)

Followers
6,036
Posts
1
Engagements
34
Likes
31

What is Emma talking about?

clientsstartup
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  • engagement

Who is engaging with Emma

Michael Ocean profile picture
Olayiwola Ogungbemile (He/Him) profile picture
Leslie Greenwood profile picture
Lester Chng profile picture
Adam Spacht profile picture
Susan Whittemore profile picture
Shane Smith profile picture
Shannon K. Culpepper profile picture
Rich Evans profile picture
Shahab Shirmohammadi profile picture
Danny  Luu profile picture
Leslie Erwin Dover profile picture
Bhumika Arora profile picture
Randi-Sue Deckard 🔬 profile picture
John Montague 📈 profile picture
Patrick Rife profile picture
Paul Abdool profile picture
Dalton Van Hatchet🪓 profile picture
Fihmiya Hamdan 🦋  profile picture
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Elizabeth Italiano profile picture
Alex Turkovic profile picture
Asha May profile picture
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Laurie Barlev profile picture
Cinthia Silva profile picture
Ashrutha (Ash) Ravimohan profile picture
Sandy Yu profile picture
Roy Liebermann profile picture
Scott Hinson, NCDF profile picture
Ryan Wilson profile picture
Tim Davidson 🍉🍍 profile picture
Iboro Philip profile picture
Bijay Alex Mathew profile picture
Sam Jacobs profile picture
Jessie Lizak profile picture
Jennifer D.  Smith  profile picture
Jared Nelson profile picture
Raquel "Raqi" Flores profile picture
Shannon Mark profile picture
Sagar Shukla profile picture
Jeff Breunsbach profile picture
Melissa Moody 🦕 profile picture

Emma Lo 🧩's Best Posts (last 30 days)

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What’s CS Ops, really? It’s not just playbooks and dashboards. It’s the engine behind: → Retention that doesn’t rely on heroic saves → Expansion that starts before renewal → Customer journeys that scale without breaking Most teams figure this out too late. I didn’t want to be one of them. If you're asking: “Do we have an early warning system for churn?” “Are we missing expansion signals?” “What exactly is CS Ops?” Then this one’s for you. 🎙️ Join me, Snigdha Wadhwa, Shubhangi Goyal at Sprouts.ai, live at noon https://lnkd.in/gpsMhbUe p.s. What’s one post-sale motion you wish your org did better?


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