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Emma Lo

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Putting people first is at the core of my DNA, from a former cancer researcher to today's businesswoman. A long time ago, I dreamt of being a scientist for a well-known medical center, where I could lead a group of young scientists in the lab, publish articles, and develop the next big cancer drug. My rather courageous dream seemed like an appropriate one to have given my Ph.D. studies in Pathology and Molecular Medicine. However, I gravitated toward human interaction and enjoyed seeing the direct impact of how I could improve people's lives. And that's when it happened… The spark I was missing ignited when I spoke to sellers at my part-time photographer job at MaxSold, an online auction company. I began to enjoy giving customer-focused approaches to solving problems. As a founding member of MaxSold, I have helped the company grow from its infancy to a $16.1 million Series B round of funding and become North America's largest downsizing and estate service platform, making growth ranking four years in a row. I led the customer success team in B2B2C recurring revenue, with an NRR of 118%. I'm still the crazy scientist, passionate about putting human well-being at heart, digging into the big questions, and solving them with better processes, technology, and cross-department collaborations. Specialties: ● 10+ years of building a business from pre-seed to series B ● Build support, marketing, and customer success teams with a strong customer-centric culture. ● Strong project management skills to monitor progress and ensure its completeness and accuracy ● Highly experienced in business and customer relationships, marketing, and team coaching. ● Strong personal interest in building effective ways of marketing, operation, and research ● 10+ years of healthcare research in working collaboratively with patients, industry, and clinical physicians in drug development and personalized medicine.

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