Emma Lo 🧩's Linkedin Analytics

Driving Transformative Growth and Customer Excellence in Tech I am a seasoned revenue and customer experience leader with 13+ years in tech and e-commerce, specializing in driving customer success and revenue growth in SaaS startups. My unique journey from healthcare research to tech leadership has equipped me with a data-driven mindset and a keen eye for detail. 1 - Healthcare to High-Growth Business: Transitioned from drug development and personalized medicine to driving strategic growth in tech, leveraging a strong analytical background. 2 - Revenue Leadership: Led customer success, marketing, and operations teams, driving over $35 million in revenue and achieving a 40% increase in retention and a 13% revenue boost. 3 - Customer-Centric Teams: Founded and managed remote teams, enhancing NPS by 10% and driving substantial customer engagement and satisfaction. 4 - Strategic and Operational Expertise: Developed customer-centric strategies and led B2B accounts and partnerships, contributing to $7MM ARR through effective engagement and upsell initiatives. 5 - Cross-Functional Collaboration: Led diverse teams, fostering an environment where data-driven insights and customer needs are paramount, resulting in a 25% increase in customer satisfaction. 6 - Passionate Innovator: Dedicated to delivering value-driven solutions and achieving remarkable results, with a proven track record in fintech and e-commerce. 7 - Leadership Philosophy: Empowering teams through servant leadership, fostering a supportive and collaborative environment focused on customer satisfaction. 8 - Vision and Future Goals: Passionate about leveraging technology to drive customer success and business growth, aiming to set new industry standards. Key Skills: Revenue Operations, Enablement, Business Development Customer Success, Operations, Scaling Customer Journey, Onboarding, Engagement Digital Marketing, Ops, Customer Marketing, Product Marketing Partnership, Partner-Led Growth, Go-to-Market Strategies Tools: ChurnZero, Gong, Salesforce, Zendesk, HubSpot, MailChimp, Revenue.is, Atlassian, Webflow, ClipUp, Influitive, Ambition, Circle, and more. Key Achievements: - Increased customer retention by 40% and revenue growth by 13% - Maintained 119% NRR with zero logo churn - Generated $7MM ARR from high-value enterprise B2B accounts - Amplified customer base by 15% and 4x customer engagement in 6 months Personal Interests: Hiking, emerging tech trends, travelling, gardening and volunteering with professional communities