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Emma Lo 🧩's Linkedin Analytics

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Emma Lo 🧩

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Putting people first is at the core of my DNA, from a former cancer researcher to today's businesswoman. I'm a dynamic revenue and customer experience leader in the tech world, blending 13+ years of experience with a passion for driving operational excellence and revenue growth in fast-paced SaaS startups. My journey has been about turning challenges into opportunities, leading teams to achieve remarkable results, and enhancing customer experiences meaningfully. Here's a snapshot of my professional evolution: 🔬 Healthcare to High-Growth Business: Transitioned from over a decade in healthcare research, deeply involved in drug development and personalized medicine, to driving strategic growth in fast-paced tech environments. 💼 Revenue Leadership: With 13 years of experience, I have led customer success, marketing, and operations teams to drive over $35 Million in revenue for a Series B funded venture. 👥 Cultivating Customer-Centric Teams: Founded and nurtured support, marketing, and customer success teams, fostering a culture centered on customer needs and robust revenue growth. 📈 Strategic and Operational Expertise: Demonstrated prowess in developing customer-centric strategies, enhancing experiences, and leveraging data analysis to prioritize customer insights. 🤝 Cross-Functional Collaboration: Skilled in leading diverse teams, fostering an environment where data-driven insights and customer needs are paramount. 💡 Passionate Innovator: Dedicated to delivering value-driven solutions and achieving remarkable results in dynamic settings. 🧬 Bridging Gaps: Utilizing my background in healthcare research to inform and enhance business strategies, ensuring a balanced, empathetic approach in every decision. I thrive on connecting with professionals passionate about transformative growth and innovation. Let's collaborate to create impactful solutions that drive success! ————- Skills: Revenue Operations, Revenue Enablement, Business Development, Customer success, Customer success operations, Scale customer success, Customer journey, Onboarding, Customer engagement, Digital Marketing, Marketing Ops, Customers marketing, product marketing Partnership, Partner-led growth, go to market, ChurnZero, Gong, Salesforce, Zendesk, HubSpot, MailChimp, Revenue.is, Atlassian, Webflow, ClipUp, Influitive, Ambition, Circle, and more.

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