Josh Oliveira

Citi

Wealth Reporting & Analytics:
-Led data cleanup and workflow optimization for escalation management, adopting and deploying new regulatory processes across a global organization amidst ongoing transformation initiatives
-Reengineered daily operations for escalation management by developing Excel models and "nearly automated" workflows, resulting in a 75% reduction in resource requirements
-Designed and currently implementing daily reporting and management dashboards to improve the tracking of KPIs/KRIs related to consent order adherence
-Driving the initial adoption of LLM tools (e.g., variations of Gemini) by promoting use case exploration and integrating AI into cross-departmental email communication.

Wealth Governance:
-Managed the integration of governance committees into new organizational structures to support company transformation and simplification efforts
-Conducted gap assessments and risk/control deficiencies to develop remediation plans for technology challenges and governance inconsistencies
-Managed the global escalation process for Citi Wealth Management, coordinating responses to critical incidents and providing reports and thematic assessments to executive leadership
-Developed Tableau dashboards and Excel models to streamline daily risk and governance reporting
-Performed user-acceptance testing and reported 75+ bugs to facilitate the transition from SharePoint to a newly developed enterprise tool for escalation management
-Point of contact for 50+ stakeholders to draft preliminary impact assessments for escalations requiring executive decision-making
-Promoted "Citi's New Way" by leading adoption efforts of asynchronous collaboration tools

SVP, Business Risk

Risk & Control Program Management Office:
-Interim Chief of Staff and led activities to scale from 15 to 85 full-time employees
-Managed initiatives to transition from external consultants to our new internal team
-Defined and prioritized regulatory remediation projects, incorporating FRB, OCC and internal audit feedback into plan updates
-Governance and status reporting for 100+ Consent Order deliverables

SVP, Risk Transformation

mblem

I spent about 1/year developing an idea to gamify personal finance education within a banking app, rewarding users for building good financial habits. 

-Investigated viability through market research and idea validation
-Published a landing page integrated with Mailchimp
-Designed go-to-market strategies and managed the creation of a promo video ad 
-Prepared and presented multiple pitch decks
-Drafted requirements for prototype development
-Member of a digital venture studio, networked with entrepreneurs and investors

Though the venture didn't gain traction, I learned a ton about the startup ecosystem and met a lot of great people.

Startup Padawan

Stash

-Built the first Fraud Operations team at a $1 billion fintech start up
-Developed the initial roadmaps, procedures, staffing plans, KPIs, and management dashboards
-Operationalized tooling and ID verification resources to enhance fraud investigation processes
-Implemented outlier reporting and controls to reduce fraud losses by 25% per annum
-Reduced free riding exposure by 90% by implementing balance check and velocity controls during the "meme stock" trading craze

Director, Fraud Operations

E*TRADE

-Designed and managed various teams in bank and brokerage Operations
-Led process and culture integration activities for Fraud Operations during the M&A with Morgan Stanley
-Redesigned risk management processes to embed governance checks into day-to-day processes, saving 10+ hours/week across 30+ business units
-Enhanced processes and developed business PowerBI and Tableau dashboards to successfully close escheatment and unclaimed property audits
-Reengineered the collections process, resulting in process automation and 70% reduction in operating costs
-Championed an "everyone is a risk manager" approach to risk management
-Co-Head of the New Analyst Program and led nationwide recruiting efforts; hired and onboarded 75+ recent college graduates

Various roles:
Morgan Stanley M&A Integration (2020-2021)
Control & Fraud Operations (2019-2021)
Operations 1st Line Risk (2017-2019)
Debt Recovery & Collections (2018-2019)
Unclaimed Property (2017-2019)

Director, Risk Operations

Senior Manager, Risk Operations

Manager, Risk Operations

Goldman Sachs

-Managed SOX issues and control assessments for the Investment Banking and Finance divisions
-Produced daily P&L and balance sheet reporting of the securities lending and repo trading desks
-Performed variance analyses for day-to-day risk management and to prepare for earnings calls

Various roles:
Firmwide SOX (2016-2017)
STIR & Repo Controllers (2016)
Securities Lending Controllers (2014-2016)

Associate, Finance/Controllers

Veterans Integration Program

US Marine Corps

-Awarded the Presidential Service Badge for honorable service at the White House Communications Agency
-Served in the unit responsible for physical security of presidential communications equipment
-Clearance: Top Secret (TS/SCI)

Corporal, 8th & I Guard Company

HCA Florida Oak Hill Hospital

Parked cars and talked about life. A great job!

Valet Attendant

Powerhouse Gym

I would open up, clean the equipment, and work the front desk. One day I showed up for work at 5:00am and there was an "out of business" sign on the window. I learned how NOT to run a business (but I got a free gym membership).

Front Desk Clerk

Florida Health & Fitness Center

During my senior year of high school, I was a front desk attendant at a local gym and rehab center. I also helped members with their workouts by keeping logs and showing them how to use the equipment.

Fitness Assistant

Little League International

From 12 years old until I graduated high school, I would work nights and weekends throughout the baseball season as an umpire. I still remember the rate I was paid: $20 per game!

Umpire

Dad of 3 (& Autism Dad), Husband, US Marine Vet

I post news and opinion on politics, leadership, and economics, often focusing on the intersection of the Constitution and economic policy. For longer-form essays, check out josholiveira.substack.com.

Risk Transformation PMO (2021-Present):
-Interim BU Chief of Staff and led activities to scale from 15 to 85 FTE
-Governance for 100+ Consent Order remediation and bank transformation deliverables
-Oversaw initiatives to transition 3rd party resources to our internal PMO

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