Ashleigh Bergh Duggan ✨'s Linkedin Analytics

With 15+ years of diverse experience in non-profit, education, SaaS, and media, I bring a ton of valuable insights and diverse viewpoints to customer success, advocacy, and enablement. I'm a pro at communicating across different platforms and connecting with people wherever they are. In conversations, I always bring empathy into the mix. It's not just about explaining what's important, but also why it's crucial for both the customer *and* the company. My boundless curiosity has made me an exceptional relationship builder, a colleague who cares deeply for others, and an enthusiastic collaborator who is obsessed with all things Customer Experience. Whether I’m talking to a customer or collaborating on a project, my mission is to: ⇢ Quickly understand the end goal ⇢ Uncover the pain points ⇢ Get creative on strategic solutions ⇢ Empower others I was the first non-cheerleader in my high school history to be named “Most Spirited” in the yearbook superlatives. (I can’t point to any records specifically, but there aren’t any records refuting it either, so…) I guess you could say my enthusiasm for customer success and advocacy is just a part of my DNA. (But I’ll also bring the pom-poms to meetings, just in case.) If you’re looking for someone who can communicate value, translate customer feedback into actionable insights, loves strategizing on how to make the most of a product, and isn’t afraid to ask lots of questions - let's connect! -- Some recent achievements: ⇢ Exceeding growth and retention targets (203% and 132% averages) for a portfolio of 40+ B2B and B2B2C global enterprise customers ⇢ Building and managing 15+ learning modules and 75+ topic lessons; writing 100+ pieces of content; and executing 200+ edits for an enterprise customer's custom online learning course. ⇢ Increasing global product adoption by creating 150+ pieces of segment-focused documentation, customized workflows, and onboarding training decks for both technical and non-technical audiences. Other highlights: ⇢ Give-first mentality ⇢ Epic trivia teammate ⇢ If Googling things was a professional sport, I’d be Serena Williams ⇢ High EQ - I *can* read vibes through Slack messages and Zoom calls ✨Opinions/views are my own✨