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Michele Fleming-Anwar

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If you had a pound for every time a customer hung up feeling a bit 'meh' about their experience with your brand, would you be sunbathing in the Maldives right now? If the answer is yes and you have a drawer full of 'apology chocolates' waiting to be sent out, let me introduce you to QContact. A bit about us: At QContact, we're not just another tool in your tech stack. We've designed and built an omni-channel platform, enhanced by a state-of-the-art CRM (CCaaS) - Itโ€™s a comprehensive solution, giving you everything you need for customer communication within a single, streamlined view. Think of QContact as the ultimate upgrade, turning your contact centre comms from 'occasionally glitchy' to 'flawlessly streamlined'. Our mission? Eliminate silos, halt customer hold-ups, and ensure a seamless flow of information. Designed to revolutionise your customer touchpoints, so, those once irked callers are turned into your brand's most vocal advocates, ready to tell the world how great you are! Now a bit about me: I'm a proud Mancunian, living on one of my favourite islands... Ibiza! ๐Ÿ‡ฌ๐Ÿ‡ง โœˆ๏ธ ๐Ÿ‡ช๐Ÿ‡ธ For the last 25 years, Iโ€™ve mostly worked in sales, from door to door, to telesales and then into management where Iโ€™ve been proud to turn underperforming teams into top performing teams. I've worked in telecoms, marketing, financial services and more recently tech (SaaS). Over the years, Iโ€™ve also done stints in customer service where Iโ€™ve gone around the business looking at how different back-office functions can perform better, through a mixture of recruitment, staff training, new business processes or even new technology. I've created new roles and new teams that have gone on to make huge differences within the businesses. As you can see, from creating winning sales teams to fixing broken processes, my journey's been as varied as a British summer - which is why I packed my bags & jetted off! ๐Ÿ’ผ โœˆ๏ธ โ˜€๏ธ When Iโ€™m not working, you can find me in the following places... ๐Ÿ– On the beach. ๐Ÿ’ƒ On the dance floor. ๐Ÿ“š With my head in a good book. ๐Ÿถ Mooching around Ibiza with my dog. ๐Ÿง  Learning new skills (more recently marketing). So, if your brands voice is getting lost in the noise, let us show you how you can amplify it ๐ŸŽถ DM me for more information or to set up a demo โœจ You can also scope us out here: www.qcontact.com

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