Rachel Provan 🧠's Linkedin Analytics

🚨 I remember the first time I became a manager. I had no idea what I was doing! One day, I was a high-performing individual contributor—confident, in control, and great at my job. The next, I was leading a team... and suddenly second-guessing everything. Should I be tougher or more approachable? Should I micromanage or trust my team? What if they realize I have no idea what I’m doing? I tried reading leadership books, watching TED Talks, and mimicking my old bosses. But nothing quite clicked. Leadership still felt like an awkward script I was reading, not something I truly owned. 🔥 It wasn’t until I learned the psychology behind leadership that everything changed. Once I understood WHY and HOW leadership frameworks worked—not just what they were—I stopped feeling like an imposter. Leadership became second nature. My team started responding to me differently. I wasn’t just “managing” anymore—I was actually leading. And the best part? I felt like MYSELF - not some image of what a leader "should" be. That’s when I realized: Most new managers don’t fail because they’re bad leaders. They fail because no one ever taught them how to THINK like a leader. 🚀 Now, I help New Managers and CS leaders make leadership effortless! ✅ CS Leadership Academy (for CS leaders & execs) A proven system to build and scale a revenue-generating Customer Success Department—from strategy to execution. ✔️ Build a scalable CS function that drives real impact ✔️ Create a high-performance team—without burning out ✔️ Master executive communication & cross-functional collaboration 📈 The Leadership Accelerator - For New Managers A step-by-step program to go from struggling manager to confident leader. ✔️ Learn time management, delegation, & performance management ✔️ Develop executive presence & be taken seriously - while still being authentic! ✔️ Master mindset & leadership psychology 💡 Why my approach works: Most leadership programs give you TACTICS. I teach you the psychology behind them—so leadership stops feeling forced and starts feeling like PART OF WHO YOU ARE. 📌 Proof this works? ✅ 90% of leadership training is too theoretical—this program is real-world, actionable, and science-backed. ✅ New managers who receive structured coaching perform 50% better in their first year. ✅ My clients have gone from overwhelmed and insecure to leading teams with confidence—and getting promoted faster - many in just three months!). 🚀 Ready to stop second-guessing and start leading? Let’s talk. DM me or connect to start your leadership transformation.