Jeremy Donaldson's Linkedin Analytics

Hello! My name is Jeremy Donaldson. I am a Top 25 Customer Success Influencer and Leader with over 10 years of experience helping organizations solve their biggest challenge: Retaining and Growing customers. I work to solve retention and growth by leading teams in 4 areas: 1) Serving my teams. I work for them, not the other way around 2) Understanding my customers and their goals 3) Working collaboratively to build trust with our cross-functional partners 4) Using data to drive decision making I have managed teams of up to 12 CSMs across multiple segments including digital CS, enterprise, and strategic accounts. My teams have consistently delivered over 120% NRR, 95% GRR, 50+ NPS, and 70%+ product adoption all while growing $100+ million dollars in arr collectively. I am the type of customer success leader who will serve our teams, challenge the status quo, and create revenue opportunities for our business. --- My "why" revolves around being there for his wife, 3 kids, and faith in Jesus. Success to me looks like: 🔹 Transparency: Speak your mind 🔸 Authenticity: Be the real you 🔹 Vulnerability: Let people in 🔸 Conscious listener: Allow people to be heard 🔹 Celebrator: Show people they are valued 🔸 Giver: Always give more than you receive “When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, 'I used everything you gave me'." - Erma Bombeck Fun facts: I've traveled to where J.R.R. Tolkien found his inspiration for Rivendale in the Fellowship of the Ring (Lauterbrunnen, Switzerland).