Jan Young, MBA, CSPO, CSM's Linkedin Analytics

I love working with my clients to help them maximize customer revenue. The biggest challenge companies and leaders have is Go-To-Market alignment. That's why I founded JanYoungCX: I help leaders break down silos, identify their North Star, and build a Roadmap to get there. Customer Led Growth means when your customer is successful, you’re successful. Without your customer, you don't have a business. Customer-centric businesses have exponential growth. My coaching services focus on helping Customer Success Leaders step up to executive leadership and understand their role as Post Sales Revenue Leaders. Get my free guide: The 7 Steps to Post Sales Revenue Leadership https://www.janyoungcx.com/7-steps-revenue-leader My experience is broad: 🔹 Sales, Account Management, Project and Product Management, and Marketing 🔹 Working with Founders, CEOs, and CS, Sales, and Marketing Leaders Previous to consulting: 🔹 I built a content customer success practice leading to 8X revenue growth in 8 years to $30M+ 🔹 I stabilized ~20 accounts and grew MRR 90% year-over-year by leading a distributed team of 8 project and account managers and establishing standardized communication and documentation practices 🔹 I developed strategic opportunities by upselling services and creating multi-platform products to meet customer needs in a fast-changing environment, increasing individual account revenues by 5X I’ve built communities: 🔹 CxXchange – a community & weekly meetup for CS Leaders, CSMs, and folks transitioning to CS 🔹 SoCal CX - a monthly IRL community for GTM Leaders in LA and OC 🔹 Innovate Pasadena Friday Coffee Meetup – a monthly speaker series for entrepreneurs, innovators and emerging tech from 2500 to 7000+ in 5 years 🔹 Beginner Blockchain Day LA conference bringing 150 new-comers to blockchain and highlighting 30 speakers (attendees & speakers: 55% women; 65% people of color); developed relationships with 30 Blockchain companies and five organizations that promote diversity in tech (www.rabbithole.network/beginnerdayla/) My Passions include: 🔹 Building effective relationships and communities 🔹 Optimizing teams, processes, and systems 🔹 Life-long learning 🔹 Demystifying technology When I'm not working, I enjoy walks, hikes, bike rides, pickleball, wine tasting, and vegan cooking. We also have two rescue kittens adopted during Covid keeping us entertained! I love connecting with people and sharing ideas. Contact me at [email protected]