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An award-winning Senior Customer Service Representative at Hilton Worldwide with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth. I help content creators on LinkedIn by leaving value-driven comments. My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission. I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences. Those experiences translated to my first full-time job, working at a casino in October 2011. Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service. My former manager wrote in 2015: "His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City. Working in hospitality taught me how to be patient, empathetic, and caring. My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. And here are three reasons: 1) To start, I want to make a career change that I will be happy with for a long time. 2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences. 3) I'm thrilled to take my skills and experience to a hospitality tech startup in New York, NY. I enjoy creating content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York. To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab. To follow my content, follow my hashtag: #CraigNotes. If you are open to how we can work and help each other, please send an InMail or LinkedIn Message. Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Hotel Sales & Marketing | Relationship Building | Market Research | Customer Retention | Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom
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