Jason M. Lemkin's Linkedin Analytics

How Klaviyo built its deep partnership with Shopify with CEO Andrew Bialecki "We worked backwards from what Shopify wanted to see. We shared our Super Fans back to the Shopify team. And by then, their Customer Success team was already recommending us." Full convo linked in comments!

Almost everyone in tech is coming to the same conclusion: we probably don’t need our bottom 25%-40% performers in the Age of AI. It’s tough to say out loud and only a handful of public company CEOs are saying it. But some are, even if a bit obliquely. Shopify, Fiverr, etc. Quietly, many startup and scale up founders are already saying it. It’s already happening in support. A well-trained AI can already do better than 20%-40% of your support team. It’s already making the best engineers even better. It will come soon to sales, success, and marketing. If you are worried that’s you — honestly, and this is said with compassion — you should be. It’s time to go deep now. To become truly AI-first. To build out the rest of your team with AI, not just folks that want to go back to 2021. 2021 is never coming back. Right or wrong, fair or not, everyone is quietly embracing the idea AI can do better than 25%-40% of their existing team. But … make sure you are in the top 20%-30% for real … and you will be more valued than ever in the Age of AI.