Jenny Wood

Google

Lead large team across North and South America that helps F500 companies implement, optimize, and troubleshoot media campaigns.

Director, Americas Media Operations, Technical Service Managers

Founder and leader of Google's fastest growing Career Development forum in 20 years. We have 97% positive feedback with 15% of the company using our tips. 

Googler employees who engage with Own Your Career report a 56 ppt increase in career confidence -- from 25% before to 81% after. 

Our goal is to help people increase their influence and impact in their current role and/or land their next role at Google. Thrive in your career: Be Bold, Be Curious, Be You.

Founder and Leader, Google's Own Your Career Program

Lead team of 25 full-time Googlers across 14 global cities to provide outstanding customer service on mobile apps troubleshooting issues. Influence stakeholders to make products easier to sell and improve sales teams' ability to sell them. Achieve metrics like turnaround time and customer satisfaction scores. Build awesome team culture and mentor women and other underrepresented groups. Also accountable for 18 offshore vendors.

Head of Global Customer Care, Mobile Apps

Head of Regional Customer Care, US West Coast

Lead 8-person business analyst team for Telecom industry in Google's sales & marketing organization. Advise senior executives at Fortune 500 companies on consumer and market data, insights, marketing strategy, and digital measurement & attribution. Responsibilities across brand and performance marketing, including omni-channel impact, customer segmentation, and brand-building.

Focus on D&I initiatives including equity, promotion diversity, and community inclusion.

Head of Analytics & Insights, Telecom Industry

Strategy and Operations Manager

Senior Analytical Lead

Account Strategist

Lambda Educational Technologies

Quality Assurance Manager

Harvard Business School

Research Associate

16 years ago, I was an anxious, entry-level employee at Google. 

Then I chased my future-husband off the subway and gave him my number.

That moment made me realize the life I want won’t just happen to me. 

I have to chase it. And so do you! 

That mentality led me to become an executive at Google running a large operations team that helps drive tens of billions of advertising revenue a year. I also founded Own Your Career (go/OYC), one of Google’s largest and fastest growing Career Development initiatives. 

The program has 97% positive feedback across all levels and tenures with tens of thousands of Google employees benefiting from it.

Check out go/OYC if you’re a Googler to:

✏️ Sign up for bi-weekly, 2-min career dev nuggets via email
📖 Read our 6 tip sheets on influencing, personal branding, networking, stakeholder mgmt, etc.
🎓Register for a 60-min live, action-packed session that is 30 min tips and 30 min Q&A. 

Not a Googler? No problem! My advice is applicable to anyone building their career.

Follow me for tips and advice to grow your career, achieve your goals, and get what you want. Unapologetically.

When you get hard feedback at work, remember this…

The feeling will dissipate over time.

Not only will it feel smaller in a few years…

It will feel useful. 

You might even feel grateful for it.

In 2018, I got constructive feedback that was so jarring it practically knocked the wind out of me.

5 years later, that same feedback has become critical to my success as a Google executive.

What hard things have gotten easier for you?

Thank you Liz Fosslien for your beautiful depiction of this.

🚀 Follow or connect for more tips to thrive in your career.

#leadership #motivation #whatinspiresme

Speaker🎙. Founder, Google’s Own Your Career Program. Director, Americas Media Operations, Google.

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Anticipate peoples’ expectations. 

Then overdeliver. 

#bestadvice

Leadership is an action not a position.

That’s one thing I’ve learned growing up at Google — from entry level (in 2006!) to executive.

Observing some of the best leaders at our company, here are 5 small actions you can take to be a great leader or manager:

1️⃣ One-pizza rule

All working groups should be able to be fed by one pizza.

When you put 3 people on a project vs 7, you speed up progress, limit role confusion, and reduce meeting bloat.

2️⃣ The humble two

Two powerful statements a leader can make are, “I don’t know” and “I was wrong.”

Sure, you’ll often need to be knowledgeable and directive, but admitting your blindspots and mistakes builds trust.

3️⃣ Reply al(ways)

Acknowledge every email that a direct report sends you.

It takes 3 extra seconds to write, “Thank you!,” and it reduces your direct report’s anxiety as to whether you read their email or care.

4️⃣ Hop happy

When a direct report asks if you have 5 min for a quick call, say “Happy to Hop on a call,” or the like.

Simply being available makes a difference for your team. 

Don’t say yes to everyone who asks you to hop on a call. That’s not practical, but say yes to your direct reports.

5️⃣ Support suffix

End 1:1s with direct reports by asking this question, “How can I support you this week?”

As a leader, you are there to serve your team as much as the other way around.

What other actions do good leaders take?

🚀 Connect or follow for more tips to thrive professionally or personally. Or feel free to signup for my short, biweekly newsletter, “Big Small Things:” https://lnkd.in/gE4T7gJ5

#lifeatgoogle #management #careers

Do you invest as much in your home team as your work team? 

📈 Define roles clearly: Who’s pulling the data & who’s presenting it
🏠  Distribute housework intentionally: Who’s doing laundry and who’s doing dishes 

📈 Stay out of the weeds on how your employee executes a project
🏠 Don’t micro manage how your partner plans a vacation

📈 Share 5 pieces of positive feedback for every 1 constructive
🏠 Share 5 kind sentiments for every 1 criticism

How else do you use business skills with your family or friends?

Here’s to my co-captain, Jon Wood, who has kept our home team strong for 9 years (today)!

🚀 Connect or follow for more tips to thrive personally and professionally. 

Stay humble. 

At my last appointment, my dentist — not a dental hygienist — did my cleaning.

Me: It’s unusual for you to do my cleaning yourself. What’s inspiring this? 

Dentist: Dental hygienists have become hard to find post pandemic.

Me: Does it annoy you to do this lower-level task?

Dentist: Not at all. It keeps me connected to my patients, and I’m a bit OCD anyway. It’s actually satisfying.

Wow. What an attitude. 

If you’re a leader, remember:

✅ Doing entry-level tasks — like taking notes — keeps you humble.
✅ Connecting with your customers keeps you aware of their needs.
✅ Having a positive attitude makes people respect you more.

🚀 Follow or connect for more tips to thrive personally and professionally.

A subway ride changed everything...

💥 I chased a stranger off the train who later became my husband

💥 That moment taught me you have to chase what you want in life

💥 It encouraged me to be more bold at work & inspire others to do the same

All that led to my founding Google's Own Your Career program, which helps you increase your impact and influence in your current role or land your next role!

Read some of my favorite Own Your Career tips in this Forbes article. https://lnkd.in/gkGcSexg

Thank you, Melody Wilding, for the wonderful Q&A.

#lifeatgoogle #personaldevelopment #careers

I’m grateful for this reminder from Mother Theresa.

As you start this new year, don’t focus on doing “great” things.

Focus on the small things that make a big impact.

✅ Raise your hand to contribute in every meeting

✅ Meet your boss’s boss

✅ Send a weekly update to your manager with your accomplishments

Here’s to growing your career in 2023!

For more small things that have a big impact, sign up for my biweekly newsletter. Link in comments.

Don’t write off the old. Don’t write off the young.

Until she was 92, my grandmother was the CEO of a NYC-based financial services firm.

When I was 7, she sat with me on the floor in our guest bedroom and taught me the importance of:

💵 Saving vs spending

And here is my 7-year-old son teaching that same 97-year-old grandma — via digital monopoly — about the importance of:

💵 Investing vs saving

7 is not too young to teach.

97 is not too old to learn.

(I wrote this post the day this picture was taken Dec. 27. Grandma Lila has since had a stroke and won’t make it. Here’s a final thought—with no monetary value: call your grandparents. A lot. They don’t live forever. I wish I’d called Grandma in the last two weeks, and I didn’t. Sending love to all the grandparents out there.)

I’m doing a series of polls this week about future planning.
It’s Monday, which is the 1-year plan question!

#careers  #planning #leadership

I’m doing a series of polls this week about long-term plans.
It’s Tuesday, which is the 3-year plan question!

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