Lumen Technologies

Lumen is a multinational technology company that enables companies to capitalize on emerging applications and power the 4th Industrial Revolution (4IR)

Account Manager I - Desk Based Sales

RevGenius

RevGenius is a group of revenue-generating sales and marketing professionals brought together to learn, share, support, and grow with each other. You can consider us your alt work family!

Member

Springboard

SDR/BDR Fellow

DAT Solutions

DAT Solutions is a US-based freight exchange service and provider of transportation information serving North America. As a Product Support Technician, I work both independently and within a team to respond to customer needs.

General Responsibilities:

• Resolved technical support, billing and customer training requests via telephone, online chat, and email.

Key Accomplishments:

• Actively listened with empathy and patience to fully understand customer needs, with a focused attention to detail.
• Consistently adhered to established business processes, maintaining excellent documentation of work completed while meeting all key productivity metrics.
• Worked effectively under pressure while employing effective multi-tasking and time organization skills to manage a full workload. Re-prioritized and reorganized my time as other duties were assigned to me, based on adjusted business and department needs.
• Worked as an adaptable self starter, proactively and independently deepening my knowledge and proficiency with DAT’s products and other areas of responsibility.

Product Support Technician II

Cobblestone Windows & More

As the proprietor of a small home services operation, I consistently expanded the business year over year through successful execution of a carefully crafted business plan.

General Responsibilities:

• Strategic marketing using a diverse number of channels and mediums.
• On-site evaluation of projects in preparation and delivery of service estimates.
• Appointment booking and scheduling.
• Fulfillment of actual contracted services.
• Invoicing and book keeping.

Key Accomplishments:

• My attention to detail and high quality work resulted in a strong base of repeat customers, and an excellent reputation. My ratings on internet listing and rating services such as Yelp, HomeAdvisor, and Angie's List were among the highest next to my sometimes much larger competitors.

Proprietor

Epiq

Epiq is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies. As a Project Coordinator, I worked with my Project Manager, a licensed attorney, in ensuring project requirements were continually met for cases assigned to me.

General Responsibilities:

• Facilitated the scheduling of meetings with the client, class counsel, and other operational departments.
• Assisted in calendaring case deadlines and milestones per the specifications of the parties, the court, and internaloperational departments.
• Drafted affidavits and declarations for court filing.
• Drafted claimant letters, telephone scripts and website text to the specification of the client and legal language required by the court ordered Settlement Agreement.
• Assisted in the development of business rules for claims processing and payments.
• Researched claim inquiries as needed for class members, counsel for the parties and Epiq management.
• Monitored internal processes generally, to assure work of the highest quality.

Key Accomplishments:

• Completed project deliverables on time, within budget and to the highest quality standards.
• Applied strong multitasking skills, adaptability, and an ability to work under pressure while coordinating with various internal operational teams and the client on case deliverables.
• Demonstrated excellent attention to detail in the drafting of affidavits, declarations to the court, Settlement Notice content, and various reports to class counsel and Epiq management regarding case progress.

Project Coordinator - Class Action & Mass Tort Division (Contract)

Daverci LLC

Daverci LLC provides software and enterprise solutions for pharmacies and long-term care providers of all types, through its mobile apps and cloud computing technologies specifically designed to keep pace with today’s mobile workforce. 

Working with a small team of Product Support Specialists, I helped in leading Daverci's key customer success initiatives during it's early start up phase.

Key Responsibilities:
* Supervising the Product Support Team with call coaching, feedback, and ongoing training. 
* Providing our users in the field with on-the spot product training. 
* Working closely with the QA and Engineering Teams during testing phases to provide real-time feedback on user experience.
* Traveling to assist in new customer roll outs and on-boarding, where I assisted in equipment installs, training, and testing to bring new sites live.

Product Support Lead

Yahoo Finance

Yahoo Finance provides free stock quotes, up-to-date news, portfolio management resources, international market data, social interaction and mortgage rates that help you manage your financial life.

As a Tier 3 Product Support Representative, I acted as a liaison between our users, Engineering team, and Product Management teams to troubleshoot and resolve complex issues on the platform. 

Key Responsibilities:
* Provided advanced troubleshooting and product training via phone and email to Yahoo! Finance users, who were often advanced users working in the financial securities industry.
* Provided real time feedback on user experience to the Engineering and Product Support Teams by participating in conference calls and meetings. 
* Assisted in support and product training for our Tier 1 and Tier 2 support staff, located in India.

Product Support Representative III (Contract) - Yahoo! Finance

Discovery done right = quality pipeline. Not afraid to dial a phone | Tech Sales | Lead Development | Cold Calling | Relationship Building | SDR | BDR | Riding the bull until it breaks.

Beginning my new career journey in the tech sales field, and excited to be learning so many new things every day!

Much of my professional background lies in the tech industry, in various software technical support and training roles. My educational background is in law, where I hold a degree in Paralegal Studies. 

I'm looking forward to connecting with other professionals in the field and growing my network, as I seek out the next chapter and find my team.

▪ CRM (Salesforce & Hubspot) ▪ Onboarding & Training ▪ Prospecting 
▪ Business Development ▪ Lead Generation ▪ Sales Pipeline Development

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